Firmus Technologies
Technology
GlobalOperationsCenterSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Global Operations Center Support Specialist at Firmus Technologies. Skills: Network operations, Incident management, Data centre maintenance. Manage network monitoring. Monitor data centre performance”
What You'll Achieve.
Timely responses; Incident resolution; Adherence to SLAs
Industry & Context.
Troubleshoot technical problems; Problem-solving skills
Work shifts, Work weekends, Work public holidays, Rotating shifts
What They're Looking For.
Must Have
Diploma or Professional certification, 2 years of experience, Basic understanding of electrical systems, Basic understanding of mechanical systems, Proficient in network hardware troubleshooting, Proficient in server hardware troubleshooting, Working knowledge of physical IT infrastructure, Working knowledge of monitoring tools, Working knowledge of ticketing tools, Ability to work effectively under direction
Nice to Have
Experience in data centres, Experience in 24x7 critical environment management
What You'll Do.
Manage network monitoring
Monitor data centre performance
Monitor network performance
Monitor hardware systems performance
Troubleshoot technical problems
Progress tickets to resolution
Collaborate with cross-functional teams
Deploy data centre infrastructure
Repair data centre infrastructure
Maintain data centre infrastructure
Follow escalation procedures
Act as point of contact
Coordinate data centre maintenance
Supervise data centre maintenance
Compile monitoring documents
Compile operational tasks documents
Ensure compliance with physical security
Manage visitor access
Manage equipment movement
Maintain service reports
Track equipment movement
Ensure subcontractors deliver quality
Ensure subcontractors meet obligations
Conduct routine assessments
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal parties; External parties
Full Job Description
Firmus Technologies Firmus Technologies is a global leader pioneering the solution to AI’s energy challenge, founded in Australia in 2019 by a visionary team of entrepreneurs. Our mission is to create the most energy-efficient AI infrastructure, combining cutting edge technology with a steadfast commitment to sustainability. Through ground-breaking research and development, we invented a verticalized AI Factory - a new class of digital infrastructure that replaces traditional data centres. Built on new approaches to liquid cooling, energy management, water use and modular construction methodology, the Firmus AI Factory delivers low-cost AI tokens across Asia-Pacific. Firmus AI Cloud We provide customers access to energy savings via our large-scale GPU cloud, Firmus AI Cloud. Rated Silver in The GPU Cloud ClusterMAX™ Rating System, our cloud empowers developers, enterprise, education and government users to train AI models with unmatched efficiency and cost savings. With an ever-growing list of services and applications, we are committed to building a cloud experience for our customers that is market-leading, proprietary and built to scale. ROLES AND RESPONSIBILITIES As a Global Operations Centre (GOC) Support Specialist, your primary responsibility is to support network operations, server hardware and alerts from the data centre facilities. You’ll work in a 24x7 shift-based environment, ensuring timely responses, incident resolution, and adherence to service level agreements (SLAs). Below are some key tasks you can expect to be responsible for: Network Monitoring & Operations Manage tier-1 network monitoring round the clock. Monitor the performance and health of data centre, networks, and hardware systems. Identify potential issues and troubleshoot technical problems promptly to minimise downtime. Log, update, and progress tickets to resolution. Collaborate with cross-functional teams to deploy, repair, and maintain data centre infrastructure. Incident Management &
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