Pfizer
Finance & Accounting
GlobalO2CCollectionsAnalyst&DisputeMgt–Spanishlanguage(12monthsfixedterm)
“Global O2C Collections Analyst & Dispute Mgt – Spanish language (12 months fixed term) at Pfizer. Skills: Customer Collections, Dispute Management, Accounts Receivable, Order to Cash. Customer Collections and dunning. customer account management”
What You'll Achieve.
ensure timely collection of 3rd party receivables; support the achievement of working capital objectives; timely, accurate, and complete Order to Cash information; timely close-out of open disputes; meet all control and compliance requirements
Industry & Context.
Proactively analyze AR falling due and delinquent account balances; Research and support resolution of open disputes; Coordinate with relevant internal stakeholders and customerσ to support timely close-out of open disputes; Manage and resolve escalations
Spanish language (12 months fixed term)
What They're Looking For.
Must Have
Fluent English and Spanish language requirements
Nice to Have
Bachelor's Degree, Finance or Economics or Accounting strongly preferred, Up to 2 years of experience in Accounts receivable and/or broader Order to Cash function preferred, Experience with financial shared services preferred, Experience of working in cross-functional and multi-cultural team an advantage, SAP ERP system experience preferred including FSCM Collections, Dispute Mgt, S4 Hana, Power BI and ISC
What You'll Do.
Customer Collections and dunning
customer account management
query and dispute management
Proactively analyze AR falling due and delinquent account balances
Timely execution of customer dunning activities
Coordinate customer account resolution with internal parties
Timely resolution of inbound billing inquiries
Maintenance of subledger
Process adjustments/write off balances
manage default accounts
Contribute to AR KPI reporting & analysis
Research and support resolution of open disputes
Coordinate with relevant internal stakeholders and customerσ to support timely close-out of open disputes
Manage and resolve escalations
Maintain receipt records
files and documentation in an organized manner
Share audit documentation
Participate in F&GBS Order-to-Cash global initiatives
Ensure commitment to the control environment
How You'll Work.
Team & Collaboration
form part of a virtual Global O2C Collections team; Coordinate customer account resolution with internal parties; Coordinate with relevant internal stakeholders and customerσ to support timely close-out of open disputes; Effectively communicate to peers and management with regards to work tasks and deadlines; Manage time effectively and communicate to peers and management with regards to work tasks, status and deadlines; Proactively ensure hand-offs to supporting teams are timely and clearly communicated as part of a virtual Global Collections team; working in cross-functional and multi-cultural team; ability to communicate with diverse groups and individuals; interface effectively with all levels of management and operations colleagues in all applicable Pfizer Finance and business functional areas
Communication Scope
Fluent English and Spanish language requirements to support effective engagement with Customers and colleaguesusiness partners as needed; interpersonal skills and ability to communicate with diverse groups and individuals; verbal and written communication skills; business acumen and professionalism with the ability to interface effectively with all levels of management and operations colleagues in all applicable Pfizer Finance and business functional areas; Effectively communicate to peers and management with regards to work tasks and deadlines; Manage time effectively and communicate to peers and management with regards to work tasks, status and deadlines; Proactively ensure hand-offs to supporting teams are timely and clearly communicated
Process & Methodology
Participate in F&GBS Order-to-Cash global initiatives including transformational projects as needed
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