Pfizer
Finance & Accounting
GlobalO2CCollectionsAnalyst&DisputeMgt–Spanishlanguage(12monthsfixedterm)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Global O2C Collections Analyst & Dispute Mgt – Spanish language (12 months fixed term) at Pfizer. Skills: Customer Collections, Dispute Management, Accounts Receivable, Order to Cash. Proactively analyze AR falling due and delinquent account balances to ensure timely collection of 3rd party receivables.. Timely execution of customer dunning activities (e. g. outbound calls, emails, letters, etc. )”
What You'll Achieve.
ensure timely collection of 3rd party receivables; support the achievement of working capital objectives; timely, accurate, and complete Order to Cash information; timely close-out of open disputes; meet all control and compliance requirements
Industry & Context.
query and dispute management; Research and support resolution of open disputes.; Manage and resolve escalations in a timely manner
Spanish language (12 months fixed term)
What They're Looking For.
Must Have
Fluent English and Spanish language requirements, Proficiency in PC skills (MS Excel, Word, PowerPoint, Teams) required
Nice to Have
Bachelor's Degree, Finance or Economics or Accounting strongly preferred, Up to 2 years of experience in Accounts receivable and/or broader Order to Cash function preferred, Experience with financial shared services preferred, Experience of working in cross-functional and multi-cultural team an advantage, SAP ERP system experience preferred including FSCM Collections, Dispute Mgt, S4 Hana, Power BI and ISC
What You'll Do.
Proactively analyze AR falling due and delinquent account balances to ensure timely collection of 3rd party receivables., Timely execution of customer dunning activities (e.
outbound calls, emails, letters, etc.
), Coordinate customer account resolution with internal parties and execute on agreed collection strategies., Timely resolution of inbound billing inquiries (calls, emails, letters, etc.
, ) with respective parties., Maintenance of subledger., Process adjustments/write off balances (non-ADA: FX, bank charges, residuals, etc.
), manage default accounts (US only) and provide guidance to Cash application on offsets and payment application where required., Refund issuance (review, obtain approvals, and confirm)., Contribute to AR KPI reporting & analysis on performance of AR ledger., Research and support resolution of open disputes., Coordinate with relevant internal stakeholders and customerσ to support timely close-out of open disputes., Effectively communicate to peers and management with regards to work tasks and deadlines., Manage and resolve escalations in a timely manner ensuring appropriate management oversight where necessary., Manage time effectively and communicate to peers and management with regards to work tasks, status and deadlines., Proactively ensure hand-offs to supporting teams are timely and clearly communicated as part of a virtual Global Collections team i.
Other regional hubs for Collections, Cash application, Credit Risk COE, AR Accounting & Compliance, G2N etc., Maintain receipt records, files and documentation in an organized manner., Share audit documentation to support periodic SAP PC control performance and internal/external audit programs., Participate in F&GBS Order-to-Cash global initiatives including transformational projects as needed, as a subject matter expert for the area., Ensure commitment to the control environment through training and review to meet all control and compliance requirements.
How You'll Work.
Team & Collaboration
Coordinate customer account resolution with internal parties; Coordinate with relevant internal stakeholders and customerσ to support timely close-out of open disputes.; Effectively communicate to peers and management with regards to work tasks and deadlines.; Proactively ensure hand-offs to supporting teams are timely and clearly communicated as part of a virtual Global Collections team; working in cross-functional and multi-cultural team
Communication Scope
Fluent English and Spanish language requirements to support effective engagement with Customers and colleaguesusiness partners as needed; interpersonal skills and ability to communicate with diverse groups and individuals; verbal and written communication skills; business acumen and professionalism with the ability to interface effectively with all levels of management and operations colleagues
Process & Methodology
transformational projects as needed
Full Job Description
The Order to Cash Collections Analyst will form part of a virtual Global O2C Collections team reporting under the Global O2C Collections Director, Jennifer Strecker. The successful candidate will be responsible for the performance of activities such as Customer Collections and dunning, customer account management, query and dispute management. Completion of these activities will ensure that F&GBS continue to support the achievement of working capital objectives and Leadership amongst other key stakeholders will have access to timely, accurate, and complete Order to Cash information. The successful candidate will receive the benefit of working for a stable and very well-established international corporation with a sonorous name and highly established organizational culture. All our colleagues become an important part of our international, friendly and dynamic team. **ROLE RESPONSIBILITIES** These responsibilities include but are not limited to the following: * Proactively analyze AR falling due and delinquent account balances to ensure timely collection of 3rd party receivables. * Timely execution of customer dunning activities (e.g. outbound calls, emails, letters, etc.) * Coordinate customer account resolution with internal parties and execute on agreed collection strategies. * Timely resolution of inbound billing inquiries (calls, emails, letters, etc.,) with respective parties. * Maintenance of subledger. Process adjustments/write off balances (non-ADA: FX, bank charges, residuals, etc.), manage default accounts (US only) and provide guidance to Cash application on offsets and payment application where required. * Refund issuance (review, obtain approvals, and confirm). * Contribute to AR KPI reporting & analysis on performance of AR ledger. * Research and support resolution of open disputes. Coordinate with relevant internal stakeholders and customerσ to support timely close-out of open disputes. * Effectively communicate to peers and management with regards to
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