Pfizer
Finance & Accounting
GlobalO2CCollectionsAnalyst&DisputeMgt–Frenchlanguage(12monthsfixedterm)
“Global O2C Collections Analyst & Dispute Mgt – French language (12 months fixed term) at Pfizer. Skills: Customer Collections, Dispute Management, Accounts Receivable, Order to Cash. Proactively analyze AR falling due and delinquent account balances to ensure timely collection of 3rd party receivables. Timely execution of customer dunning activities (e. g. outbound calls, emails, letters, etc. )”
What You'll Achieve.
Achievement of working capital objectives; Timely, accurate, and complete Order to Cash information; Timely collection of 3rd party receivables; Timely execution of customer dunning activities; Timely resolution of inbound billing inquiries; Timely close-out of open disputes; Contribute to AR KPI reporting & analysis on performance of AR ledger
Industry & Context.
Query management; Dispute management; Research and support resolution of open disputes; Manage and resolve escalations in a timely manner
12 months fixed term
What They're Looking For.
Must Have
Fluent English, Fluent French, Proficiency in PC skills (MS Excel, Word, PowerPoint, Teams) required
Nice to Have
Bachelor's Degree, Finance or Economics or Accounting is strongly preferred, Up to 2 years of experience in Accounts receivable and/or broader Order to Cash function preferred, Experience with financial shared services preferred, Experience in working in a cross-functional and multi-cultural team is an advantage, SAP ERP system experience preferred including FSCM Collections, Dispute Mgt, S4 Hana, Power BI and ISC
What You'll Do.
Proactively analyze AR falling due and delinquent account balances to ensure timely collection of 3rd party receivables, Timely execution of customer dunning activities (e.
outbound calls, emails, letters, etc.
), Coordinate customer account resolution with internal parties and execute agreed collection strategies, Timely resolution of inbound billing inquiries (calls, emails, letters, etc.
) with respective parties, Maintenance of subledger, Process adjustments/write off balances (non-ADA: FX, bank charges, residuals, etc.
), Manage default accounts (US only), Provide guidance to Cash application on offsets and payment application where required, Refund issuance (review, obtain approvals, and confirm), Contribute to AR KPI reporting & analysis on performance of AR ledger, Research and support resolution of open disputes, Coordinate with relevant internal stakeholders and customerσ to support timely close-out of open disputes, Manage and resolve escalations in a timely manner ensuring appropriate management oversight where necessary, Manage time effectively and communicate with peers and management with regards to work tasks, status and deadlines, Proactively ensure hand-offs to supporting teams are timely and clearly communicated as part of a virtual Global Collections team i.
Other regional hubs for Collections, Cash application, Credit Risk COE, AR Accounting & Compliance, G2N etc., Maintain receipt of records, files, and documentation in an organized manner, Share audit documentation to support periodic SAP PC control performance and internal/external audit programs, Participate in F&GBS Order-to-Cash global initiatives including transformational projects as needed, as a subject matter expert for the area, Ensure commitment to the control environment through training and review to meet all control and compliance requirements.
How You'll Work.
Team & Collaboration
Coordinate customer account resolution with internal parties; Coordinate with relevant internal stakeholders and customerσ to support timely close-out of open disputes; Effectively communicate with peers and management with regards to work tasks and deadlines; Proactively ensure hand-offs to supporting teams are timely and clearly communicated as part of a virtual Global Collections team i. e. Other regional hubs for Collections, Cash application, Credit Risk COE, AR Accounting & Compliance, G2N etc.; Experience in working in a cross-functional and multi-cultural team is an advantage; Ability to communicate with diverse groups and individuals; Ability to interface effectively with all levels of management and operations colleagues in all applicable Pfizer Finance and business functional areas
Communication Scope
Fluent English; Fluent French; verbal and written communication skills; Ability to communicate with diverse groups and individuals; Effectively communicate with peers and management with regards to work tasks and deadlines; business acumen and professionalism with the ability to interface effectively with all levels of management and operations colleagues in all applicable Pfizer Finance and business functional areas
Process & Methodology
Participate in F&GBS Order-to-Cash global initiatives including transformational projects as needed
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