iHerb
logistics
GlobalLogisticsTeamLead
Neural analysis suggests this role is
optimal for Senior candidates.
“Global Logistics Team Lead at iHerb. Skills: Global Logistics, carrier network management, delivery solutions, vendor management, cross-functional collaboration, continuous improvement, project management. Lead execution and strategy across the U. S. and Canada carrier network. Lead the U. S. Logistics team to continuously improve the carrier portfolio by developing and improving delivery solutions for outbound direct-to-consumer delivery solutions in the US and Canada market”
What You'll Achieve.
improve transportation cost, speed, and customer experience; balance customer experience, cost and operational efficiency; continuous improvement of the end-to-end delivery experience; drive execution excellence and consistent delivery experience improvements; achieve mutual growth; improve how we serve customers and business processes; prevent recurrence and improve delivery reliability and efficiency
Industry & Context.
identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy; Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner; Proactively investigate beyond surface-level issues to uncover root causes and implement long-term, systemic solutions that prevent recurrence and improve delivery reliability and efficiency
Perform site visit at carrier’s facility and attend in person team meeting when required, Physical Demands: While performing the duties of this job, the team member is regularly required to talk and hear. The team member is frequently required to use hands and fingers, bend, stoop and reach with hands and arms.
What They're Looking For.
Must Have
Experience in enhancing delivery networks for direct to consumer shipping solutions to improve transportation cost, speed, and customer experience, Experience working in an e-Commerce environment and deep understanding of the D2C (Direct-to-Consumer) landscape, Proven track record in complex carrier negotiations including contract review, Applies sound judgment and experience to plan and execute effectively, balancing cost, speed, and customer experience trade-offs, Ability to partner with cross-functional stakeholders to design and implement new analytical models and tools, enabling data-driven decisions and optimize cost, service, and delivery experience, project management experience including managing complex project goals, providing timely project updates, etc, Ability to coordinate and guide the work of the team of a geographically distributed team across different time zones while fostering a positive environment for the team members, Ability to analyze and evaluate complex information to identify optimal solutions, vendor management experience to drive success for the end consumer, Experience with training and developing team members, Highly proficient in all Microsoft Office software including Google Docs, Word, PowerPoint, Excel, etc, 7+ years of experience in a logistics environment with deep knowledge of transportation economics and supply chain, Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy, Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner
What You'll Do.
Lead execution and strategy across the U.
and Canada carrier network, Lead the U.
Logistics team to continuously improve the carrier portfolio by developing and improving delivery solutions for outbound direct-to-consumer delivery solutions in the US and Canada market, Act as the key liaison with transportation vendors, Collaborate with cross-functional teams to drive further logistics efficiencies and delivery related experience, Lead the development of cost-efficient, competitive and customer experience-focused shipping solutions that balance customer experience, cost and operational efficiency, Own and support continuous improvement of the end-to-end delivery experience, including estimated delivery promise, shipment visibility, predictive modeling for shipment delay and notifications and logistics related experience, Develop, refine, and track vendor performance metrics and internal US specific KPIs, Provide guidance, direction and feedback to Global Logistics team to drive execution excellence and consistent delivery experience improvements, Lead to drive US delivery projects, risk mitigation, and deliverables, Oversee training junior team members to ensure consistent understanding of processes, systems, and compliance requirements, Serve as subject matter expert demonstrating in-depth knowledge of market, culture, logistics-related regulations and policies, clearance procedures, and carrier capabilities, Build and maintain relationship with vendors to resolve delivery related issues and identify opportunities for projects/initiatives to achieve mutual growth, Develop new, progressive, and creative delivery programs/products throughout the assigned shipping lane(s), Set-up new and continually improve existing processes for the assigned lanes and carriers, Perform research, gather, and analyze data for assigned lanes and projects, and translate insights into actionable recommendations, Actively identify and scope new opportunities to improve how we serve customers and business processes, Maintain and audit TMS vendor rates and routings, lead times, pick-up times, logos, VAT, tracking mapping, and shipping content, Proactively investigate beyond surface-level issues to uncover root causes and implement long-term, systemic solutions that prevent recurrence and improve delivery reliability and efficiency, Seek improvements in processes between the Global Logistics team and its internal and external partners, Perform audits, comply with internal compliance process, review logistics processes and support contract process with the Leadership team when needed, Perform site visit at carrier’s facility and attend in person team meeting when required, Support assigned projects when needed.
How You'll Work.
Team & Collaboration
Collaborating with cross-functional teams; Partner with cross-functional stakeholders; Coordinate and guide the work of the team of a geographically distributed team across different time zones; Work closely with global teams across multiple flexibility in working hours may be required; Seek improvements in processes between the Global Logistics team and its internal and external partners
Communication Scope
talk and hear
Process & Methodology
project management experience including managing complex project goals, providing timely project updates, etc, Lead to drive US delivery projects, risk mitigation, and deliverables, Support assigned projects when needed
Full Job Description
Job Summary: The Global Logistics Team Lead - US partners with the Global Logistics management to lead execution and strategy across the U. S. and Canada carrier network. This position leads the U. S. Logistics team to continuously improve the carrier portfolio by developing and improving delivery solutions for outbound direct-to-consumer delivery solutions in the US and Canada market. This position also acts as the key liaison with transportation vendors as well as collaborating with cross-functional teams to drive further logistics efficiencies and delivery related experience. Job Expectations: Lead the development of cost- efficient, competitive and customer experience-focused shipping solutions that balance customer experience, cost and operational efficiency Own and support continuous improvement of the end-to-end delivery experience, including estimated delivery promise, shipment visibility, predictive modeling for shipment delay and notifications and logistics related experience. Develop, refine, and track vendor performance metrics and internal US specific KPIs Provide guidance, direction and feedback to Global Logistics team to drive execution excellence and consistent delivery experience improvements Lead to drive US delivery projects, risk mitigation, and deliverables Oversee training junior team members to ensure consistent understanding of processes, systems, and compliance requirements, etc. Serve as subject matter expert demonstrating in-depth knowledge of market, culture, logistics-related regulations and policies, clearance procedures, and carrier capabilities Build and maintain strong relationship with vendors to resolve delivery related issues and identify opportunities for projects/initiatives to achieve mutual growth Develop new, progressive, and creative delivery programs/products throughout the assigned shipping lane(s) Set-up new and continually improve existing processes for the assigned lanes and carriers. Perform research, gather, and anal
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