Plaud Inc.
Supply Chain
GlobalLastMileOperationsSpecialist
“Global Last Mile Operations Specialist at Plaud Inc.. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, logistics systems operations, exception handling, data analysis, root cause identification. Manage order dispatching from overseas ERP systems to logistics partners’ platforms, ensuring timely and accurate processing.. Resolve order dispatch failures and data discrepancies by coordinating wi”
What You'll Achieve.
ensuring timely and accurate processing; rapid troubleshooting; logical and efficient order allocation; drive resolutions; implement process improvements; propose actionable optimization strategies; drive corrective actions; improve order automation efficiency; minimizing client inquiries and complaints; reduce logistics issues caused by upstream operations
Industry & Context.
root cause identification; troubleshooting
What They're Looking For.
Must Have
2+ years of experience in logistics systems operations or exception handling, familiarity in ERP/WMS/TMS system logic, Proficiency in Excel/SQL for data analysis and root cause identification, sense of accountability, ability to multitask, excellent cross-department communication skills, Experience in international logistics
Nice to Have
Logistics Management, Supply Chain, or related fields, Practical experience in managing last-mile logistics for overseas warehouses (e.g., coordinating with carriers like FedEx, UPS, DHL), In-depth knowledge of international customs clearance procedures and reverse logistics workflows for product returns
What You'll Do.
Manage order dispatching from overseas ERP systems to logistics partners’ platforms
ensuring timely and accurate processing.
Resolve order dispatch failures and data discrepancies by coordinating with warehouse and IT teams for rapid troubleshooting.
Optimize ERP order-to-logistics-channel matching rules (e.g.
prioritizing delivery speed or cost efficiency) based on business requirements.
Conduct regular testing and validation of system rules to ensure logical and efficient order allocation.
Monitor real-time status of last-mile shipments to identify exceptions (e.g.
Proactively address exception tickets from logistics partners
collaborating with carriers and customer service teams to drive resolutions.
Develop standardized workflows for recurring issues (e.g.
customs clearance failures
last-mile delivery failures) and implement process improvements.
Compile weekly/monthly reports on exception order types
and resolution progress.
Investigate root causes of ticket surges (e.g.
carrier service fluctuations
promotional impacts) and propose actionable optimization strategies.
Track key performance metrics (e.g.
logistics exception rates) and drive corrective actions.
How You'll Work.
Team & Collaboration
coordinating with warehouse and IT teams for rapid troubleshooting; Collaborate with IT teams to enhance ERP system functionalities and improve order automation efficiency.; Partner with customer service teams to communicate logistics exceptions proactively, minimizing client inquiries and complaints.; Work with overseas warehouse operations to refine outbound processes and reduce logistics issues caused by upstream operations.; collaborating with carriers and customer service teams to drive resolutions
Communication Scope
excellent cross-department communication skills
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