Playtech
gambling industry
GlobalITSupportSpecialist
“Global IT Support Specialist at Playtech. Skills: IT support, troubleshooting, network issues, Windows, Active Directory. Provide Tier 1-2 IT support for Playtech employees on-site and remotely. Troubleshoot IT problems globally via a centralized ticket system”
Industry & Context.
excellent troubleshooting and problem-solving skills; out of the box thinking; ability to provide workaround quickly
work on-site
What They're Looking For.
Must Have
2+ years of experience in an IT support role, good understanding of Windows based client environments and Active Directory, practical knowledge of computer hardware and maintenance, basic understanding of TCP/IP, Network elements and services, Wireless and VPN environments, ready to contribute to documentation, KB, manuals and monitoring, excellent troubleshooting skills, out of the box thinking and ability to provide workaround quickly, self-learner, able to learn and adopt new technologies quickly and willing to grow in the IT field, adopt knowledge and use it
Nice to Have
Knowledge of MacOS operating systems and management, Experience in Cloud Solutions (Office365, Azure)
What You'll Do.
Provide Tier 1-2 IT support for Playtech employees on-site and remotely
Troubleshoot IT problems globally via a centralized ticket system
Track and keep IT assets inventory up-to-date
Be responsible for installation
maintenance and troubleshooting different devices
Troubleshoot network issues
Communicate with employees to identify problems and advise on solutions
How You'll Work.
Team & Collaboration
work on-site; contribute to common success; dynamic team spans the globe, working together across Infra, Networking, Security, and People & Culture; supportive environment; every team member’s contributions are valued and essential to our success; create inclusive teams
Communication Scope
Communicate with employees to identify problems and advise on solutions
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