Nebius

GlobalITOperationsManager

€130–200k ~AI est. Remote - Europe Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Global IT Operations Manager at Nebius. Skills: IT Operations, Service Desk, End User Computing, Executive Support. Lead IT Operations across non-US regions. Partner to build global operating model”

What You'll Achieve.

Build partnership model; Improve global handoffs; Improve escalation paths; Improve queue visibility; Improve service consistency; Create roadmap for 24x7 coverage; Improve response time; Improve resolution time; Improve CSAT; Improve SLA/SLO visibility; Improve ticket quality; Advance Executive IT Support; Improve regional onboarding; Improve offboarding; Improve hardware lifecycle; Improve office support readiness; Strengthen knowledge base quality; Strengthen self-service; Strengthen automation opportunities; Build high-performing team; Create transparency for CIO; Create transparency for ET leadership

Industry & Context.

Problems you'll solve

Troubleshoot complex issues; Identify operational gaps

Eligibility Requirements

Willingness to travel

What They're Looking For.

Must Have

Proven experience leading IT Operations, Experience leading teams of 7-8 or more, Hands-on technical background, Customer obsession, Ability to use data, Excellent communication skills

Nice to Have

Experience in high-growth technology, Experience supporting distributed teams, Familiarity with Jira Service Management, Familiarity with Confluence, Familiarity with Slack, Familiarity with Zoom, Familiarity with Google Workspace, Familiarity with Microsoft 365, Familiarity with Entra ID, Familiarity with Intune, Familiarity with Jamf, Experience with automation, Experience with AI triage, Experience with virtual agents, Experience with service portals, Experience with Tier-0/self-service programmes, Experience in SOX, Experience in SOC 2, Experience in ISO, Experience in NIS, Experience with compliance-driven IT, Experience supporting office launches, Experience with site expansions, Experience with AV/event support, Experience with regional workplace technology, ITIL background, Service management background, Operational excellence background

What You'll Do.

Lead IT Operations across non-US regions

Partner to build global operating model

Build and mature follow-the-sun support model

and develop IT Operations team

Co-own design and rollout of Executive IT Support

Improve helpdesk effectiveness

Build customer-obsessed support culture

Drive measurable improvements in CSAT

Drive measurable improvements in first response time

Drive measurable improvements in time to resolution

Drive measurable improvements in MTTR

Drive measurable improvements in ticket quality

Drive measurable improvements in repeat-ticket reduction

Drive measurable improvements in Tier-0 deflection

Drive measurable improvements in ticket volume per employee

Establish scalable onboarding support flows

Establish scalable offboarding support flows

Establish scalable conversion support flows

Establish scalable rehire support flows

Establish scalable internal mobility support flows

Improve hardware lifecycle operations

Build and maintain runbooks

Build and maintain knowledge base content

Build and maintain self-service flows

Build and maintain automation opportunities

Ensure IT Operations processes are secure

Ensure IT Operations processes are compliant

Ensure IT Operations processes are auditable

Align IT Operations with Nebius standards

Partner closely with IT Infrastructure

Partner closely with Enterprise Applications

Partner closely with Security

Partner closely with People

Partner closely with Finance

Partner closely with Legal

Partner closely with Procurement

Partner closely with Workplace

Support IT readiness for new offices

Support IT readiness for office moves

Support IT readiness for local events

Support IT readiness for AV/collaboration needs

Support IT readiness for regional business requirements

Support critical escalations

Troubleshoot complex end-user issues

Model high-quality technical execution

How You'll Work.

Team & Collaboration

Cross-functional partnership; Regional leadership partnership; Global IT function partnership

Communication Scope

Executive support situations; Escalations; Outages

Process & Methodology

Roadmap planning

Full Job Description

About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R& D. About the Role Nebius is scaling globally, and our Enterprise Technologies team is building the operating model that enables employees to do their best work — securely, efficiently, and with as little friction as possible. We are looking for a Global IT Operations Manager to lead IT Operations across all non-US regions. You will partner closely with the Global IT Operations Manager for the Americas to build and run a unified global IT function, with true follow-the-sun coverage, consistent service standards, and a customer-obsessed support culture. This is a hands-on leadership role with Head-level scope. You will lead a team of approximately 7–8 people, shape the operating model for non-US IT Operations, and drive Nebius toward 24x7 support, stronger regional coverage, Executive IT Support, scalable onboarding/offboarding, hardware lifecycle excellence, and measurable helpdesk effectiveness. The right person is both strategic and practical: someone who can define the model, lead the team, write the runbook, unblock the escalation, and still jump into complex troubleshooting when needed. What You'll Do Leadership & Strategy Lead IT Operations across all non-US regions including EMEA, APAC, and other Nebius locations outside th

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