Nebius
GlobalITOperationsManager
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“Global IT Operations Manager at Nebius. Skills: IT Operations, Service Desk, End User Computing, Executive Support. Lead IT Operations across non-US regions. Partner to build global operating model”
What You'll Achieve.
Build partnership model; Improve global handoffs; Improve escalation paths; Improve queue visibility; Improve service consistency; Create roadmap for 24x7 coverage; Improve response time; Improve resolution time; Improve CSAT; Improve SLA/SLO visibility; Improve ticket quality; Advance Executive IT Support; Improve regional onboarding; Improve offboarding; Improve hardware lifecycle; Improve office support readiness; Strengthen knowledge base quality; Strengthen self-service; Strengthen automation opportunities; Build high-performing team; Create transparency for CIO; Create transparency for ET leadership
Industry & Context.
Troubleshoot complex issues; Identify operational gaps
Willingness to travel
What They're Looking For.
Must Have
Proven experience leading IT Operations, Experience leading teams of 7-8 or more, Hands-on technical background, Customer obsession, Ability to use data, Excellent communication skills
Nice to Have
Experience in high-growth technology, Experience supporting distributed teams, Familiarity with Jira Service Management, Familiarity with Confluence, Familiarity with Slack, Familiarity with Zoom, Familiarity with Google Workspace, Familiarity with Microsoft 365, Familiarity with Entra ID, Familiarity with Intune, Familiarity with Jamf, Experience with automation, Experience with AI triage, Experience with virtual agents, Experience with service portals, Experience with Tier-0/self-service programmes, Experience in SOX, Experience in SOC 2, Experience in ISO, Experience in NIS, Experience with compliance-driven IT, Experience supporting office launches, Experience with site expansions, Experience with AV/event support, Experience with regional workplace technology, ITIL background, Service management background, Operational excellence background
What You'll Do.
Lead IT Operations across non-US regions
Partner to build global operating model
Build and mature follow-the-sun support model
and develop IT Operations team
Co-own design and rollout of Executive IT Support
Improve helpdesk effectiveness
Build customer-obsessed support culture
Drive measurable improvements in CSAT
Drive measurable improvements in first response time
Drive measurable improvements in time to resolution
Drive measurable improvements in MTTR
Drive measurable improvements in ticket quality
Drive measurable improvements in repeat-ticket reduction
Drive measurable improvements in Tier-0 deflection
Drive measurable improvements in ticket volume per employee
Establish scalable onboarding support flows
Establish scalable offboarding support flows
Establish scalable conversion support flows
Establish scalable rehire support flows
Establish scalable internal mobility support flows
Improve hardware lifecycle operations
Build and maintain runbooks
Build and maintain knowledge base content
Build and maintain self-service flows
Build and maintain automation opportunities
Ensure IT Operations processes are secure
Ensure IT Operations processes are compliant
Ensure IT Operations processes are auditable
Align IT Operations with Nebius standards
Partner closely with IT Infrastructure
Partner closely with Enterprise Applications
Partner closely with Security
Partner closely with People
Partner closely with Finance
Partner closely with Legal
Partner closely with Procurement
Partner closely with Workplace
Support IT readiness for new offices
Support IT readiness for office moves
Support IT readiness for local events
Support IT readiness for AV/collaboration needs
Support IT readiness for regional business requirements
Support critical escalations
Troubleshoot complex end-user issues
Model high-quality technical execution
How You'll Work.
Team & Collaboration
Cross-functional partnership; Regional leadership partnership; Global IT function partnership
Communication Scope
Executive support situations; Escalations; Outages
Process & Methodology
Roadmap planning
Full Job Description
About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R& D. About the Role Nebius is scaling globally, and our Enterprise Technologies team is building the operating model that enables employees to do their best work — securely, efficiently, and with as little friction as possible. We are looking for a Global IT Operations Manager to lead IT Operations across all non-US regions. You will partner closely with the Global IT Operations Manager for the Americas to build and run a unified global IT function, with true follow-the-sun coverage, consistent service standards, and a customer-obsessed support culture. This is a hands-on leadership role with Head-level scope. You will lead a team of approximately 7–8 people, shape the operating model for non-US IT Operations, and drive Nebius toward 24x7 support, stronger regional coverage, Executive IT Support, scalable onboarding/offboarding, hardware lifecycle excellence, and measurable helpdesk effectiveness. The right person is both strategic and practical: someone who can define the model, lead the team, write the runbook, unblock the escalation, and still jump into complex troubleshooting when needed. What You'll Do Leadership & Strategy Lead IT Operations across all non-US regions including EMEA, APAC, and other Nebius locations outside th
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