Company
semiconductor
GlobalFieldServicesDirector
Neural analysis suggests this role is
optimal for Director candidates.
“Global Field Services Director. Skills: Global Field Services, Service Delivery, Operational Excellence. Direct global field service strategy and operating model. Establish global and regional objectives and scorecards”
What You'll Achieve.
deliver safe, scalable, and high-performing on-site service; accountable for performance, customer outcomes, and budget across regions; drive execution; grow profitable service revenue while improving customer outcomes; support fab uptime commitments; enable consistent execution across regions and shifts; reduce downtime and improve customer experience; maximize service delivery efficiency and responsiveness; Create measurable and realistic global and regional performance targets
Industry & Context.
structured problem-solving; RCA; 8D
Ability to travel frequently, including internationally, Comfortable working in diverse environments (industrial sites, customer facilities, outdoor settings), Ability to lift equipment and perform physically demanding tasks as required in field settings
What They're Looking For.
Must Have
Bachelor's degree required (Engineering, Operations, or related), 10+ years of progressive leadership in field service/service operations for semiconductor capital equipment, sub-fab systems, or mission-critical fab support (including leading managers/leaders across regions), operating discipline with service systems of record (ERP/CRM/service management), installed base data, and analytics/dashboarding to manage performance at scale, Demonstrated ability to lead across cultures and geographies and communicate effectively with executive stakeholders, key accounts, and internal cross-functional partners, Service-commercial acumen: experience influencing/owning budgets, forecasting, and service contract strategy () and partnering with Sales to win and retain business
Nice to Have
advanced degree preferred or equivalent experience, Deep understanding of semiconductor fab operations and service expectations, Proven escalation leadership with top semiconductor customers, including executive communications and structured problem-solving (RCA/8D) with Quality and Engineering, Experience driving reliability and serviceability improvements using field and feeding insights into product roadmaps, knowledge of EHS and compliance requirements relevant to semiconductor fab environments (customer safety programs, permits, contractor requirements) and experience building a safety-first field culture
What You'll Do.
Direct global field service strategy and operating model
Establish global and regional objectives and scorecards
Own the service commercial rhythm with regional leaders
Drive global parts/spares strategy and planning
Ensure field readiness for new product introductions
Establish global training
and knowledge-sharing standards
Develop organizational capability by leading and developing build succession plans
Drive operational excellence using standard methods
Ensure governance for service management systems
Own the voice-of-customer loop
Create a culture focused on lean practices
Lead strategic and tactical planning for the field services organization
Create measurable and realistic global and regional performance targets
Provide resource planning including headcount
budgeting and inventory
Interface with service product management and BU leadership
Support the escalation process for customer issues
Monitor and drive improvements in escalation response and resolution time
Provide leadership in resolving high priority or ongoing escalations
Present voice of customer feedback to business units and operations
How You'll Work.
Team & Collaboration
Partner with Business Units, Product/Service Product Management, Sales/Key Account teams, Quality, Engineering, Operations and Supply Chain to align priorities, govern escalations, and close systemic issues impacting customers; communicate effectively with executive stakeholders, key accounts, and internal cross-functional partners; partnering with Sales to win and retain business; structured problem-solving (RCA/8D) with Quality and Engineering; communicating with QA, engineering, manufacturing and BU leadership as required
Communication Scope
communicate effectively with executive stakeholders, key accounts, and internal cross-functional partners; executive communications
Process & Methodology
strategic planning, tactical planning
Full Job Description
**Job Title:** Global Field Services Director **Job Description:** The Role: We are seeking a Global Field Services Director to join our team. This role leads global field service delivery through regional/service leaders to deliver safe, scalable, and high-performing on-site service in semiconductor fab environments. The Director translates business strategy into a global service operating model, sets multi-year targets, and is accountable for performance, customer outcomes, and budget across regions. What You’ll Do: * Direct the global field service strategy and operating model for a semiconductor installed base through regional/service leaders. * Establish global and regional objectives and scorecards and lead standardized operating reviews to drive execution. * Partner with Business Units, Product/Service Product Management, Sales/Key Account teams, Quality, Engineering, Operations and Supply Chain to align priorities, govern escalations, and close systemic issues impacting customers. * Own the service commercial rhythm with regional leaders to grow profitable service revenue while improving customer outcomes. * Drive global parts/spares strategy and planning in partnership with Operations to support fab uptime commitments. * Ensure field readiness for new product introductions and changes (service plans, training/certification, tools, documentation, safety/cleanroom protocols, design for service feedback into design). * Establish global training, qualification, and knowledge-sharing standards (playbooks, technical forums, lessons learned) to enable consistent execution across regions and shifts. * Develop organizational capability by leading and developing leaders; build succession plans, strengthen performance management, and scale best practices across regions. * Drive operational excellence using standard methods (lean/CI) and a global KPI framework; identify systemic constraints and execute cross-functional improvements that reduce downtime and improve cust
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