Amazon Data Services, Inc.
Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
GlobalFieldOpsTechnician,AWSDCGlobalFieldOperations
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Global Field Ops Technician, AWS DC Global Field Operations at Amazon Data Services, Inc.. Skills: Data center operations, AWS infrastructure. Build relationships with internal teams. Build relationships with customers”
Industry & Context.
Problem-solving; Troubleshooting network installations; Solving complex problems
Travel up to 30%, Push/pull heavy objects, Lift up to 18kg, Team lifts of 30 kg, Work at height
What They're Looking For.
Must Have
4+ years data center engineering or operations experience, Knowledge of networking fundamentals, Knowledge of security fundamentals, Knowledge of database fundamentals, Knowledge of operating systems fundamentals, 2+ years leading large complex programs experience
Nice to Have
Bachelor's degree, 4+ years relevant technical position experience, Experience in customer-facing roles, Knowledge of operating systems, Knowledge of hardware, Knowledge of storage, Knowledge of network, Knowledge of security, Knowledge of database administration, Knowledge of cloud infrastructure, Experience with Cisco IOS, Experience with Junos
What You'll Do.
Build relationships with internal teams
Build relationships with customers
Innovate effective solutions
Conduct site assessments
Install AWS infrastructure
Expand AWS infrastructure
Provision AWS infrastructure
Troubleshoot network installations
Troubleshoot network configurations
Perform network testing
Perform network break/fix
Perform network decommissioning
Solve complex problems
Identify strategies to prevent support issues
Implement strategies to enhance customer experience
Conduct day-to-day business internally
Conduct day-to-day business externally
Install AWS equipment
Service AWS equipment
Retrieve AWS equipment
Develop standard operating procedures
Develop tools to improve operational efficiencies
Lead projects requiring cross-functional alignment
Participate in projects requiring cross-functional alignment
Support large-DC installations
Support global-reaching business initiatives
Develop mechanisms to support growth
Maintain AWS infrastructure equipment
Adhere to AWS health & safety guidelines
How You'll Work.
Team & Collaboration
Internal teams; External customers; Cross-functional alignment
Process & Methodology
Leading large complex programs
Full Job Description
AWS Global Field Operations (GFO) provides the best end-to-end support for AWS products and services in non-traditional environments including Outposts Services. GFO brings native AWS services, infrastructure, and operating models to virtually any data center, co-location space, or customer on-premises facility and edge sites. Customers can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience. We are looking for a GFO Technician who is an experienced and highly motivated Data Center Technician to install and support AWS deployments in non-traditional environments. As a GFO technician, you will maintain and operate the world’s largest cloud computing infrastructure across a number of local and remote locations across Americas. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities This is a customer-facing role that requires strong technical, communication, and problem-solving skills. Your activities will include (but not limited to): • Bui
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