Amazon Data Services, Inc.
Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
GlobalFieldOpsTechnician,AWSDCGlobalFieldOperations
“Global Field Ops Technician, AWS DC Global Field Operations at Amazon Data Services, Inc.. Skills: Data center operations, AWS infrastructure. Build relationships with internal teams. Build relationships with customers”
Industry & Context.
Problem-solving; Troubleshooting network installations; Solving complex problems
Travel up to 30%, Push/pull heavy objects, Lift up to 18kg, Team lifts of 30 kg, Work at height
What They're Looking For.
Must Have
4+ years data center engineering or operations experience, Knowledge of networking fundamentals, Knowledge of security fundamentals, Knowledge of database fundamentals, Knowledge of operating systems fundamentals, 2+ years leading large complex programs experience
Nice to Have
Bachelor's degree, 4+ years relevant technical position experience, Experience in customer-facing roles, Knowledge of operating systems, Knowledge of hardware, Knowledge of storage, Knowledge of network, Knowledge of security, Knowledge of database administration, Knowledge of cloud infrastructure, Experience with Cisco IOS, Experience with Junos
What You'll Do.
Build relationships with internal teams
Build relationships with customers
Innovate effective solutions
Conduct site assessments
Install AWS infrastructure
Expand AWS infrastructure
Provision AWS infrastructure
Troubleshoot network installations
Troubleshoot network configurations
Perform network testing
Perform network break/fix
Perform network decommissioning
Solve complex problems
Identify strategies to prevent support issues
Implement strategies to enhance customer experience
Conduct day-to-day business internally
Conduct day-to-day business externally
Install AWS equipment
Service AWS equipment
Retrieve AWS equipment
Develop standard operating procedures
Develop tools to improve operational efficiencies
Lead projects requiring cross-functional alignment
Participate in projects requiring cross-functional alignment
Support large-DC installations
Support global-reaching business initiatives
Develop mechanisms to support growth
Maintain AWS infrastructure equipment
Adhere to AWS health & safety guidelines
How You'll Work.
Team & Collaboration
Internal teams; External customers; Cross-functional alignment
Process & Methodology
Leading large complex programs
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