Amazon Data Services, Inc.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing

GlobalFieldOpsTechnician,AWSDCGlobalFieldOperations

$62–138k Chicago, Illinois, United States FULL TIME
The Brief

“Global Field Ops Technician, AWS DC Global Field Operations at Amazon Data Services, Inc.. Skills: Data center operations, AWS infrastructure. Build relationships with internal teams. Build relationships with customers”

Industry & Context.

Operations, IT, Support Engineering, Data Center Operations, Cloud Computing
Problems you'll solve

Problem-solving; Troubleshooting network installations; Solving complex problems

Eligibility Requirements

Travel up to 30%, Push/pull heavy objects, Lift up to 18kg, Team lifts of 30 kg, Work at height

What They're Looking For.

Must Have

4+ years data center engineering or operations experience, Knowledge of networking fundamentals, Knowledge of security fundamentals, Knowledge of database fundamentals, Knowledge of operating systems fundamentals, 2+ years leading large complex programs experience

Nice to Have

Bachelor's degree, 4+ years relevant technical position experience, Experience in customer-facing roles, Knowledge of operating systems, Knowledge of hardware, Knowledge of storage, Knowledge of network, Knowledge of security, Knowledge of database administration, Knowledge of cloud infrastructure, Experience with Cisco IOS, Experience with Junos

What You'll Do.

Build relationships with internal teams

Build relationships with customers

Innovate effective solutions

Conduct site assessments

Install AWS infrastructure

Expand AWS infrastructure

Provision AWS infrastructure

Troubleshoot network installations

Troubleshoot network configurations

Perform network testing

Perform network break/fix

Perform network decommissioning

Solve complex problems

Identify strategies to prevent support issues

Implement strategies to enhance customer experience

Conduct day-to-day business internally

Conduct day-to-day business externally

Install AWS equipment

Service AWS equipment

Retrieve AWS equipment

Develop standard operating procedures

Develop tools to improve operational efficiencies

Lead projects requiring cross-functional alignment

Participate in projects requiring cross-functional alignment

Support large-DC installations

Support global-reaching business initiatives

Develop mechanisms to support growth

Maintain AWS infrastructure equipment

Adhere to AWS health & safety guidelines

How You'll Work.

Team & Collaboration

Internal teams; External customers; Cross-functional alignment

Process & Methodology

Leading large complex programs

Free ATS check

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