Neko
Healthcare
GlobalFacilitiesLeader
Neural analysis suggests this role is
optimal for Manager candidates.
“Global Facilities Leader at Neko. Skills: Facilities strategy, Team leadership, Operational readiness, Budget management. Define global facilities strategy. Set consistent standards”
What You'll Achieve.
Make exceptional spaces repeatable; Ensure every site meets quality bar; Protect quality and safety; Identify where smart efficiency is possible
Industry & Context.
International travel
What They're Looking For.
Must Have
Significant leadership experience in facilities management, Proven track record across hard services, soft services, security, and health and safety, Technical competence in mechanical, electrical, and building systems, Experience owning health and safety at a senior level, Managing compliance frameworks across multiple jurisdictions, Leading incident investigations, Building a genuine safety culture, Commercial acumen, Experience managing sizeable facilities budgets, Complex vendor negotiations, Experience with facilities management platforms, Experience with data reporting tools, Outstanding communication and stakeholder management skills, Comfortable operating at COO level, Credible with regional team on the ground
Nice to Have
Experience in premium retail, luxury hospitality, or consumer brand environments, Relevant professional qualifications in facilities management, Relevant professional qualifications in health and safety, Relevant professional qualifications in building services engineering, Track record of building a facilities team with genuine craft culture
What You'll Do.
Define global facilities strategy
Set consistent standards
Set operating procedures
Set performance benchmarks
Build scalable playbooks
Build reporting frameworks
Benchmark against best-in-class facilities
Benchmark against healthcare operations
Evolve the standard Neko holds
Lead regional Facilities Managers
Mentor regional Facilities Managers
Develop regional Facilities Managers
Provide clear direction
Provide accountability across markets
Establish operating rhythm
Establish escalation paths
Foster a high-performance culture
Partner with Expansion teams
Partner with Operations teams
Partner with Medical teams
Develop repeatable model for clinic maintenance
Develop repeatable model for upkeep
Develop repeatable model for refresh cycles
Oversee global vendor relationships
Oversee strategic service agreements
Ensure quality across markets
Ensure consistency across markets
Ensure commercial terms across markets
Ensure facilities meet regulatory requirements
Ensure facilities meet safety requirements
Ensure facilities meet healthcare compliance requirements
Build unified risk framework
Build emergency preparedness framework
Own global facilities budget
Allocate resources to protect quality
Allocate resources to protect safety
Identify smart efficiency
Define KPIs for facilities performance
Track KPIs for facilities performance
Use data to identify trends
Report on facilities health
Report on strategic priorities
How You'll Work.
Team & Collaboration
Cross-functional teams; COO level; Regional teams
Communication Scope
Stakeholder management
Full Job Description
Mission Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear. In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives. Role Purpose Neko Health operates physical spaces that are unlike anything else in healthcare. Our clinics are designed to the standard of a flagship retail experience: every surface, every material, every interaction is considered. Members notice. They come back. They tell others. That standard does not happen by accident. It is the result of deliberate operational craft applied at every level of the physical environment. The Global Facilities Leader owns that craft at scale. You are responsible for the full spectrum of how Neko's spaces function and feel: hard and soft services, security, and health and safety across every market we operate in. You will set the global standard, lead a team of Regional Facilities Leaders, and build the systems that make exceptional spaces repeatable as we grow. This role reports directly to the COO. It is a company-level position with influence over how Neko shows up physically to every member we serve. What You’ll Deliver in the First 6–12 Months Strategy & Standardisation - Define and own the global facilities strategy, setting consistent standards, operating procedures, and performance benchmarks across all markets - Build scalable playbooks, tooling, and reporting frameworks that allow the function to grow efficiently as new clinics and offices are added across geographies - Benchmark against best-in-class facilities and healthcare operations globally, cont
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