Roche
Diagnostics
GlobalCustomerSupport(GCS)-MolecularLabsSeniorSpecialist
Neural analysis suggests this role is
optimal for Senior candidates.
“Global Customer Support (GCS) - Molecular Labs Senior Specialist at Roche. Skills: AXELIOS platform, Avenio Connect cloud-integration suite, High-performance computing (HPC), Advanced networking, Medical hardware, FortiGate 60F Firewalls, VLANs, VPNs, and SD-WAN, NGS pipelines, AWS or Google Cloud hybrid deployments. Support the IT and network architecture for the Roche AXELIOS (SBX) platform across the EMEA region. Optimize high-speed data pathways from bandwidth management to compute clusters ”
What You'll Achieve.
Technical linchpin for a new era of diagnostic ecosystems; Global rollout and support of the Roche new sequencer (AXELIOS) platform and the Avenio Connect cloud-integration suite; Architect and troubleshoot the high-speed data pathways that power the future of personalized medicine; Ensure seamless instrument-to-Cloud and instrument-to-LIMS communication; Ensure security certificates and firewall rules align with global medical data standards; Leveling up junior staff
Industry & Context.
Bottleneck Troubleshooting; Deep-dive analysis into packet loss, latency, and system crashes
Ability to travel up to 30% for site audits and installations
What They're Looking For.
Must Have
7+ years in IT/Networking and Hardware support, Advanced proficiency in firewalls, routing/switching, and security protocols
Nice to Have
CCNP level preferred, Travel flexibility to Schengen states is preferred, Demonstrated experience in authoring high-quality technical files (SOPs, site preparation guides, network diagrams), Delivering technical training to global field teams and customer IT departments, Familiarity with NGS pipelines, data storage (NAS/SAN), and genomic file formats like FASTQ and VCF, Experience with AWS or Google Cloud hybrid deployments for diagnostic data, Understanding of high-speed data requirements (10 Gbps RJ45 Cat6a) and storage protocols (NFS/SMB)
What You'll Do.
Support the IT and network architecture for the Roche AXELIOS (SBX) platform across the EMEA region
Optimize high-speed data pathways from bandwidth management to compute clusters and storage nodes
Manage environment-specific OS requirements
including Roche Linux (RLX) and Windows Server for the Unified Gateway
Oversee Avenio Connect integrations
ensuring seamless instrument-to-Cloud and instrument-to-LIMS communication
Configure and manage FortiGate 60F Firewalls
ensuring security certificates and firewall rules align with global medical data standards
Implement and support remote user interfaces and service access protocols (SSH
Troubleshoot and optimize complex network topologies
within high-output clinical environments
Serve as the Tier-2/3 escalation point for regional field teams
Provide secondary sustaining support for the AcfS (Ariosa cell-free DNA System) and associated partner hardware
How You'll Work.
Team & Collaboration
Working across time zones with R&D teams in the US and EMEA; Knowledge-sharing with junior staff
Communication Scope
Open dialogue; Delivering technical training
Full Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. ### ### The Position Roche Diagnostics is seeking a **Global Customer Support (GCS) - Molecular Labs Senior Specialist** to join our team in either Cape Town, South Africa or St Cugat, Spain. As a **GCS Molecular Labs Senior Specialist** you will be the technical linchpin for a new era of diagnostic ecosystems. Your primary focus will be the global rollout and support of the Roche new sequencer **(AXELIOS)** platform and the **Avenio Connect** cloud-integration suite. This role is designed for a high-level IT professional who thrives at the intersection of high-performance computing (HPC), advanced networking, and medical hardware. While you will provide**sustaining support for legacy NIPT (AcfS)** solutions, your core mission is to architect and troubleshoot the high-speed data pathways that power the future of personalized medicine. **Key Responsibilities** **1\. High-Performance Infrastructure (SBX/AXELIOS Focus)** * **Data Pipeline Optimization:** Support the IT and network architecture for the**Roche AXELIOS (SBX)** platform across the EMEA region. * **Bottleneck Troubleshooting:** Optimize high-speed data pathways from bandwidth management to compute clusters and storage nodes. * System Administration: Manage environment-specific OS requirements, including**Roche Linux (RLX)** and Windows Server for the Unified Gateway. **2\. Cloud & Digital Connectivity (Avenio Connect)** * **Connectivity Architecture:** Oversee **Avenio Connect** integrations, ensuring seamless instrument-to-Cloud and instrument-to-LIMS co
Applying for this Global Customer Support (GCS) - Molecular Labs Senior Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Roche?
Real rants from real employees. Read before you apply.