State Street
Financial Services
GlobalCustody/OffshorefundClientService,AssistantVicePresident
“Global Custody / Offshore fund Client Service, Assistant Vice President at State Street. Skills: client management, Japanese language fluency, global custody, offshore funds, fund administration. managing Japanese clients based in Japan or their affiliates located in North America. supporting and working with relationship managers, service and operations teams to deliver consistent high quality client service”
What You'll Achieve.
deliver consistent high quality client service; Ensuring all the deliverables for responsible clients are met in both timeliness and quality; maintain high client satisfaction levels; successful long-term relationships of assigned clients; ensuring client issues are satisfactorily resolved; addressing potential issues impacting client satisfaction; deepen client relationships; drive change and excellent outcomes for clients
Industry & Context.
analytical skills
Ability to travel up to 10%
What They're Looking For.
Must Have
Bachelor/ Graduate Degree from University, Experience in the financial services industry (at least 5 years), Fluent in Japanese, English language communication skills, Working knowledge of fund administration services, either offshore or domestic, Highly organized, Highly attentive to detail, Driven, Able to work independently to drive change and excellent outcomes for clients, Experience working in client service or custody/fund accounting operations, Client service oriented person, Ability to drive and influence discussions with clients and internal parties, Effective organizational, decision making, and communication skills, Excellent analytical and interpersonal skills, Verbal and written communication skills, Effective at working across large global organizations to identify those with the knowledge/answers to quickly and effectively respond to client queries and issues
Nice to Have
Knowledge of private equity and real estate, Experience and understanding of private equity/assets and real estate is a plus, Knowledge of multiple domicile (e.g., Cayman, Lux, etc) funds administration
What You'll Do.
managing Japanese clients based in Japan or their affiliates located in North America
supporting and working with relationship managers
service and operations teams to deliver consistent high quality client service
service deliveries that are customized for Japan specific clients
Ensuring all the deliverables for responsible clients are met in both timeliness and quality
Executing customized operations by accessing custody and accounting systems per SOP
Client Service Team in Japan and Luxembourg
and GD upstream teams to support follow-the-sun operating model
ensure daily and BAU queries are timely and appropriately answered
Coordinating client travel and visits to North America locations
Supporting North America time zone needs and escalations for EMEA and APAC client service
operations and relationship management teams serving Japan clients
day to day management
client satisfaction and successful long-term relationships of assigned clients
acting as an advocate for clients and ensuring client issues are satisfactorily resolved
Proactively identifying client needs and addressing potential issues impacting client satisfaction
Visiting clients on a regular basis and deepen client relationships
Coordinating and leading periodic KPI / service review meetings and materials preparation
supporting relationship managers and sales teams for service and revenue opportunity development
demonstrating adherence to our risk and compliance culture
demonstrate highest integrity
earning our clients’ trust everyday
understanding client needs and suggesting improved service enhancements
working effectively with global operation teams to provide enhanced services to Japanese clients
creating relationships with operations teams in North America and globally
How You'll Work.
Team & Collaboration
working with relationship managers, service and operations teams; Working with RM Team, Client Service Team in Japan and Luxembourg, and GD upstream teams; working with internal operations teams and relationship managers; working effectively with global operation teams; creating relationships with operations teams in North America and globally; working across large global organizations
Communication Scope
verbal and written communication skills; English language communication skills; communication skills
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