WPP
GlobalCRM-ChangeManagementLead
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“Global CRM - Change Management Lead at WPP. Skills: Change management strategy, Communications, Training and enablement, Benefits realisation. Design and deliver CRM change management strategy. Lead development and execution of CRM communications”
What You'll Achieve.
Minimise disruption during transition; Support leaders through shift; Accelerate adoption of standardised global processes; Ensure consistent realisation of CRM benefits; Enable successful adoption of global CRM processes; Deliver sustained behavioural change; Deliver rapid adoption; Deliver measurable business value
Industry & Context.
Systems thinking; Planning; Execution capability
What They're Looking For.
Must Have
Leading change management for large-scale global technology transformations, Experience supporting CRM, ERP, or enterprise SaaS implementations, Ability to influence senior business and technology stakeholders without formal authority, Comfortable operating in ambiguous environments, Systems thinking, planning, and execution capability
Nice to Have
Microsoft Dynamics experience advantageous
What You'll Do.
Design and deliver CRM change management strategy
Lead development and execution of CRM communications
Define and oversee training and enablement approach
Partner with business
Embed change and adoption activities into release planning
and benefits realisation metrics
Identify risks and recommend corrective actions
Manage behavioural and organisational change
and training risks are managed
Escalate risks through programme forums
Drive consistency across interdependent Enterprise Technology initiatives
Minimise change fatigue
How You'll Work.
Team & Collaboration
Global Programme Director; Business leaders; Technology teams; Agency stakeholders; Global, regional, agency, and market stakeholders; Cross-functional teams
Communication Scope
Clear articulation of vision; Clear articulation of value; Clear articulation of progress; Clear articulation of impact
Process & Methodology
Programme roadmap, Phased market rollout, Release planning
Full Job Description
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We have been building the world's most valuable brands for 50 years and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: WPP is at the forefront of the largest transformation in the marketing and advertising industry. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together more than 2,500 technology professionals into a single, integrated global organisation. This team plays a critical role in enabling the ongoing transformation of our agencies and corporate functions. As part of this, WPP is delivering a major global CRM transformation designed to simplify our application landscape, improve data consistency, strengthen client and revenue management, and enable scalable adoption of AI‑ and data‑driven workflows. The transition from multiple local CRM platforms to a centrally governed global solution represents a fundamental shift in how our markets and agencies operate. To support this change, we are hiring a dedicated Change Management Lead to: Minimise disruption during the transition Support leaders through the shift away from local autonomy Accelerate adoption of standardised global processes Ensure consistent realisation of CRM benefits across the group As Change Man
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