Global Billing Operations
Financial Services
GlobalBillingOperations-ClientSetupandInvoicing-Manager
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optimal for Manager candidates.
“Global Billing Operations - Client Setup and Invoicing - Manager at Global Billing Operations. Skills: Billing operations, Client setup, Invoicing. Support billing process queries. Communicate reporting and controls requirements”
What You'll Achieve.
Meet Account Plan objectives; Deliver high quality results timely
Industry & Context.
Problem-solving; Driving solutions
What They're Looking For.
Must Have
Bachelor's/Master's Degree in Finance, CPA Qualified, 10 to 12 years working with invoices, Experience in a global billing function, Experience at a large financial services institution
Nice to Have
Leadership in improving/building invoice function
What You'll Do.
Support billing process queries
Communicate reporting and controls requirements
Manage daily deliverables of queries
Support invoice preparation
Assist with process re-engineering
Assist with standardization
Assist with automation
Drive increased client satisfaction
Identify and escalate issues
Assess program performance
Prepare reports for SteerCo's
Prepare decks for clients meetings
Recommend strategies to improve delivery
Manage resources for invoice projects
Measure progress toward objectives
Evaluate productivity
Evaluate team efficiency
Serve as subject matter expert
Gather feedback for appraisals
Drive process improvements
How You'll Work.
Team & Collaboration
Collaborate with team members; Collaborate with clients; Collaborate with RM's; Collaborate with Business
Communication Scope
Client communication; Reporting; Presentations
Process & Methodology
Project management principles
Full Job Description
### ### **Background:** ### State Street has established a Global Billing Function under Global Delivery, which is responsible for client billing set up and invoicing across all business lines and geographies globally at State Street. Organizationally, it combines all groups performing these activities globally, and also includes centers residing in State Street Shared Service locations in Poland, India and China. Billing Organization owns aspects of business-as-usual activities within billing areas and also drives process improvements and automation. ### ### **Basic Purpose of Job:** ### The GBO Business Support Manager will be responsible for solutioning and attending queries related to billing process including Setup and Invoicing from the Client Reps, Clients, RM’s and Business. It will be also essential to communicate the overall Reporting and Controls requirement of GBO to the CS teams across countries & regions using the service. ### ### The team would have a small and a complex engagement model (related to various Business and regions) on a day-to-day basis. The individual will be directly responsible for daily management of accurate, consistent, and timely deliverables of queries. This individual will support in invoice preparation and review including receivables analytics. ### ### In addition to Business As Usual (BAU) responsibilities as described above, this role will also be involved in process re-engineering, standardization, and automation efforts. ### ### **Responsibilities:-** ### **_Business As Usual (BAU) Activities:_** * ### Actively supporting a portfolio of projects to drive increased client satisfaction and change within our operating model to meet Account Plan objectives * ### Collaborate closely with all team members internally and externally * ### Identify and escalate issues and blockers preventing successful delivery * ### Assess program performance to apply continuous improvement to maximize ROI * ### Prepare reports & decks for SteerCo
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