Envoy Global, Inc.
Global immigration
GlobalBillingCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Global Billing Coordinator at Envoy Global, Inc.. Skills: Billing, Collections, Accounts receivable. Work within order management and billing systems. Deliver accurate invoices to customers”
Industry & Context.
Troubleshooting issues; Understanding root cause; Billing problems; Payment problems
What They're Looking For.
Must Have
Bachelor's degree, 3+ years of experience in accounting, billing and collections, 1-3 years of experience in a customer-facing role, Fluent English, Fluent Dutch, Fluent French, Fluent German
Nice to Have
Accounting or similar credentials, Relevant experience, Billing-Platform system experience
What You'll Do.
Work within order management and billing systems
Deliver accurate invoices to customers
Review invoices for accuracy
Manage customer specific invoice options
Manage invoice adjustments
Coordinate unique customer needs for invoices
Coordinate account statements
Utilize third-party billing websites
Maintain third-party billing websites
Manage invoice submission
Manage collections outreach
Manage accounts receivable inbox
Develop relationships with external customers
Develop relationships with internal business counterparts
Understand billing experience for customers
Understand payments experience for customers
Reach out to customers on overdue balances
Ensure timely payment of invoices
Assist in resolving invoicing questions
Identify drivers of non-payment
Proactively address drivers of non-payment
Apply cash receipts to open invoices
Drive resolution on billing problems
Drive resolution on payment problems
Troubleshoot billing issues
Troubleshoot payment issues
Understand root cause of issues
Interface with Finance teams
Interface with Customer Experience teams
Interface with Account Management teams
Ensure transactions are recorded accurately
Assist with reconciliations on customer billings
Assist with analysis on customer billings
Assist with reconciliations on collections
Assist with analysis on collections
Assist with reconciliations on trending
Assist with analysis on trending
Recommend policies for invoicing operations
Recommend procedures for invoicing operations
Recommend system enhancements for invoicing operations
Recommend policies for collection operations
Recommend procedures for collection operations
Recommend system enhancements for collection operations
Help formulate policies for invoicing operations
Help formulate procedures for invoicing operations
Help formulate system enhancements for invoicing operations
Help formulate policies for collection operations
Help formulate procedures for collection operations
Help formulate system enhancements for collection operations
Support finance team with ad hoc projects
How You'll Work.
Team & Collaboration
Cross-functional teams; External customers; Internal business counterparts; Finance teams; Customer Experience teams; Account Management teams
Communication Scope
Customer specific invoice options; Invoicing questions
Full Job Description
Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals. We are seeking a highly driven and detail-oriented Global Billing Coordinator to support Envoy Global’s European operations, with a primary focus on Germany, the Netherlands, and France. This role is pivotal in ensuring seamless billing operations, accurate financial transactions, and exceptional customer experience across multiple regions. The ideal candidate will thrive in a fast-paced, global environment—demonstrating strong analytical skills, adaptability, and a proactive mindset while collaborating with cross-functional teams and clients. This is an exciting opportunity for someone who is passionate about process excellence, enjoys solving complex billing challenges, and is eager to contribute to a growing international organization. As our Global Billing Coordinator, you will be required to: Successfully work within Envoy’s order management and billing systems to deliver accurate invoices to customers on a timely basis. This includes reviewing invoices for accuracy while managing relationships with a growing list of clients that may require customer specific invoice options. Mange invoice adjustments and/or credits that are to be applied to customer accounts; coordinate unique customer needs for invoices and account statements. Utilize and maintain third-party billing websites for invoice submission and collections outreach. Manage emails coming to the accounts receivable inbox. Develop and maintain relationships with counterparts on the external customer and internal business side (case managers) to understand billing and payments experience for Envoy customers. Reach out to customers on overdue balances to ensure timely payment of invoices and assist in resolving invoicing questions from customers; leverage customer needs, E
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