Cloudbeds
Hospitality
GlobalBenefitsSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Global Benefits Specialist at Cloudbeds. Skills: Global benefits, Benefits administration, Leave management, Retirement programs. Process enrollments. Process qualifying life events”
Industry & Context.
Troubleshoot enrollment; Troubleshoot billing; Troubleshoot eligibility; Troubleshoot vendor issues; Investigate discrepancies; Problem-solving
What They're Looking For.
Must Have
3–5 years benefits administration, 3–5 years HR operations, 3–5 years payroll operations, Foundational knowledge U.S. benefits, Experience supporting employee-facing benefits, Attention to detail, Comfortable presenting information, Written and verbal communication, Manage confidential information, Comfortable working remote
Nice to Have
Benefits programs across multiple countries, Retirement and savings programs, Retirement plan audits, Compliance testing, Annual filings, Vendor management, Employer of Record (EOR) provider, HRIS experience, Workday, Vendor coordination experience, High-growth or global startup, CEBS, PHR, or equivalent certification
What You'll Do.
Process qualifying life events
Process status changes
Maintain accurate benefits records
Identify discrepancies
Coordinate with brokers
Coordinate with carriers
Coordinate with payroll providers
Coordinate with EOR partners
Support open enrollment
Facilitate new hire orientations
Facilitate employee education
Create employee-facing materials
Maintain benefits guides
Maintain presentations
Support renewal preparation
Support utilization reporting
Support global retirement programs
Support Canadian RRSP/TFSA/DPSP
Coordinate retirement plan providers
Coordinate retirement plan brokers
Coordinate retirement plan Payroll
Coordinate retirement plan Finance
Assist with retirement plan audits
Assist with compliance reviews
Assist with annual filings
Maintain retirement procedures
Maintain retirement documentation
Serve as employee contact
Troubleshoot enrollment issues
Troubleshoot billing issues
Troubleshoot eligibility issues
Troubleshoot vendor issues
Escalate complex cases
Review eligibility files
Review enrollment data
Investigate discrepancies
Support audit readiness
Support compliance documentation
Support leave of absence programs
Support parental leave
Support disability leave
Support medical leave
Coordinate leave administration vendors
Coordinate leave timelines
Maintain awareness of leave compliance
Support benefits processes international
Assist with documentation
Assist with process improvement
Identify process improvements
Help maintain standardized procedures
Help maintain internal documentation
How You'll Work.
Team & Collaboration
Partner with Payroll; Partner with HR; Partner with Finance; Partner with brokers; Partner with insurance carriers; Partner with payroll vendors; Partner with EOR providers; Work cross-functionally
Communication Scope
Employee communications; Employee education; Presenting information; Written communication; Verbal communication
Full Job Description
What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 but we're just getting started. We’re looking for a Global Benefits Specialist to help support and scale benefits operations across a globally distributed workforce spanning multiple countries, entities, and employment models. This role combines global benefits administration, leave coordination, employee support, reconciliations, compliance, and cross-functional operational work. You’ll partner closely with Payroll, HR, Finance, brokers, insurance carriers, payroll vendors, and Employer of Record (EOR) providers to help ensure employees around the world receive accurate, timely, and well-supported benefits experiences. This is an excellent opportunity for someone looking to grow their career in global benefits. You'll gain exposure to benefits administration, retirement programs, leave management, vendor partnerships, compliance, and employee education across multiple countries and employment models within a fast-growing global SaaS company. About the Team Our Global Payroll Process enrollments, qualifying life events, status changes, and terminations across HRIS, payroll, and vendor platforms; Maintain accurate benefits records and identify discrepancies across systems; Coordinate with brokers, carriers, payroll providers, and EOR partners on day-to-day adminis
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