Upbound
Technology
GlobalAccountManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Global Account Manager at Upbound. Skills: Account management, Enterprise sales, Cloud infrastructure. Own portfolio of global enterprise accounts. Achieve net revenue retention targets”
What You'll Achieve.
Accountability for net revenue retention; Accountability for expansion targets
Industry & Context.
On-site visits as needed
What They're Looking For.
Must Have
8 years relevant work experience, Owning and growing global enterprise accounts, Achieving growth targets, Achieving NRR targets, Achieving expansion targets, Managing complex multi-stakeholder relationships, Fortune 500 or G2K companies engagement, VP and C-level engagement, Cloud, infrastructure, platform, or developer tooling background, Build account plans, Commercial acumen, Leading renewal negotiations, Leading expansion negotiations, Navigating complex enterprise procurement cycles, Value-based selling frameworks experience, MEDDPICC qualification experience, Excellent communication skills, Executive presentation skills, Program management skills, Organization skills, Customer-first mindset, Comfort operating in fast-moving environment
Nice to Have
Kubernetes familiarity, Crossplane familiarity, Terraform familiarity, Cloud-native infrastructure concepts familiarity, Usage-based or consumption pricing models experience, Prior experience at Series A infrastructure company, Prior experience at Series A developer tools company, Established relationships within platform engineering community, Established relationships within cloud architecture community
What You'll Do.
Own portfolio of global enterprise accounts
Achieve net revenue retention targets
Achieve expansion targets
Serve as executive relationship owner
Build multi-threaded relationships
Develop account plans
Map customer business objectives
Identify expansion opportunities
Lead commercial negotiations for renewals
Lead commercial negotiations for upsells
Drive platform adoption
Act as customer's advocate internally
Surface product feedback
Influence roadmap prioritization
Identify risk proactively
Maintain accurate forecasting
Maintain accurate health scoring
Represent Upbound at QBRs
Represent Upbound at EBRs
Represent Upbound at conferences
Represent Upbound on-site visits
Collaborate with Account Executive team
Ensure seamless handoffs
Coordinate go-to-market approach
How You'll Work.
Team & Collaboration
Customer Experience team; Solutions engineering; Product; Marketing; Customer Success; Legal; Finance; Account Executive team
Communication Scope
Executive presentation; Written communication; Verbal communication
Process & Methodology
Program management
Full Job Description
Upbound is redefining how modern infrastructure is built for the Agentic AI Era. We’re the creators and primary maintainers of Crossplane, and we’re building the Intelligent Control Plane—a new platform layer that makes infrastructure programmable, autonomous, and composable. Our mission is to power the AI-native enterprise with a foundational platform layer that helps teams provision, operate, and adapt infrastructure at scale—so platforms are ready for both humans and AI agents. We partner with leading cloud providers, ISVs, and open-source communities to help organizations move faster with greater confidence. Today, Upbound supports Fortune 500 companies and platform engineers across 100+ countries. Crossplane has surpassed 100M+ downloads and is used by 1,000+ teams worldwide. We’re a Series B company backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, and we’ve raised $69M to date. Learn more at upbound.io Global Account Manager (GAM) is responsible for the health, growth, and long-term success of Upbound's global enterprise customer relationships. While our Account Executives open doors, the GAM owns what happens after — driving adoption and customer success, uncovering expansion opportunities, and becoming a trusted partner to platform and infrastructure leaders at our largest, global accounts. This is not a reactive support role. The GAM proactively builds executive relationships, develops account growth plans in collaboration with the Customer Experience team, and leads commercial conversations around renewals and upsells. You'll work cross-functionally with solutions engineering, product, marketing, and customer success to ensure customers are continuously In this role, you will: Own a portfolio of global enterprise accounts with full accountability for net revenue retention (NRR) and expansion targets. Serve as the primary executive relationship owner post-sale, building deep, multi-threaded relationships across IT, platform eng
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