ServiceNow
Information Technology And Services
GlobalAccountDirector
“Global Account Director at ServiceNow. Skills: Account management, Sales, Relationship management, Revenue growth. Lead and coordinate activities. Manage and nurture relationships with key clients globally”
What You'll Achieve.
Driving revenue growth; Maximize customer satisfaction; Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services
Industry & Context.
Travel up to 50%
What They're Looking For.
Must Have
10+ years of experience in client management, 5+ years of experience as a Global Account Director or equivalent role, Validated multi-million-dollar sales solutions experience, Executive-level relationship management, Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations), Proven partner relationships and networks, Ability to grow the impact of revenue streams and territory development through the partner ecosystem, Ownership of driving successful pipeline generation activities developed by marketing or the partner community, Experience exceeding sales targets, Experience leading a virtual or matrixed team, Understanding of broad, macro-level business IT needs for a prospective client
Nice to Have
Travel up to 50% (depending on geography/region)
What You'll Do.
Lead and coordinate activities
Manage and nurture relationships with key clients globally
Understand clients' business objectives
Ensure delivery of high-quality solutions or services
Serve as primary point of contact
Foster long-term partnerships
Maximize customer satisfaction
Produce new business with defined set of largest existing accounts
Oversee executive relationship management for assigned accounts
Provide strategic leadership and partnership to clients
Develop ServiceNow solutions based on customer strategic outcomes
Oversee growth of global accounts
Build trust and deep multi-tiered relationships
Develop clear roadmap and building capabilities
Promote outstanding customer experience
Achieve financial targets for assigned clients
How You'll Work.
Team & Collaboration
Lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services; Work with other ServiceNow teams to develop ServiceNow solutions; Lead virtual teams
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