EOS IT Solutions
Technology and Logistics
GLMRProjectSupportCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“GLMR Project Support Coordinator at EOS IT Solutions. Skills: Project support, Information flow, Data integrity, Resource alignment. Manage administrative aspects of LMR projects. Manage information flow of LMR projects”
Industry & Context.
Problem-solving; Critical thinking
What You'll Do.
Manage administrative aspects of LMR projects
Manage information flow of LMR projects
Ensure data integrity
Ensure resource alignment
Support efficient execution
Ensure up-to-date status across tracking systems
Support project delivery schedules
Support resource alignment
Support site access requests
Support development of training materials
Support maintenance of training materials
Coordinate training sessions
Onboard new project personnel
Oversee lifecycle of support requests
Oversee lifecycle of faults
Ensure efficient routing
Ensure timely resolution
Oversee fault reporting lifecycle
Oversee support ticket lifecycle
Conduct initial assessment of faults
Conduct initial assessment of service requests
Prioritize service requests
Ensure accurate routing to technical teams
Track resolution of faults
Track resolution of service orders
Coordinate radio repair processes
Coordinate system repair processes
Engage technical resources
Engage vendor resources
Manage responses for LMR tickets
Manage resolution for LMR tickets
Manage regulatory requirements for RF licensing
Ensure global compliance
Ensure optimal spectrum management
Manage RF license application process
Ensure data updated to tracker
Manage regulatory application process for new RF sites
Manage regulatory application process for RF site modifications
Manage regulatory application process for RF site renewals
Translate foreign documentation into English
Ensure country's legal process is followed
Maintain central database of licenses
Optimize central database of licenses
Research RF spectrum for LMR systems
Analyze RF spectrum for LMR systems
Full Job Description
WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: Personnel performing Land Mobile Radio LMR support services / operating the Service Desk will be responsible for executing on the following: Managing all administrative and information flow aspects of LMR projects, ensuring data integrity, resource alignment, and efficient execution support across the program Ensuring data integrity and up-to-date status across all key LMR tracking systems. Supporting project delivery schedules, resource alignment, and site access requests for technical personnel and subcontractors. Supporting the development and maintenance of LMR training materials and documentation, coordinating training sessions, and onboard new project personnel (EPMs, vendors, colleagues) on LMR processes and project status. Overseeing the lifecycle of LMR support requests and faults, ensuring rapid triage, efficient routing, and timely resolution according to established SLAs; including: Overseeing the LMR fault reporting and support ticket lifecycle, from initial intake to resolution tracking. Conducting initial assessment and triage of LMR faults and service requests, prioritizing and ensuring accurate routing to appropriate technical teams. Tracking resolution of faults and service orders against established SLAs. Coordinating radio and system repair processes by engaging appropriate technical and vendor resources and managing responses and resolution for all LMR-related tickets and SmartPTT sup
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