Mercier Consultancy Group
Leisure, Travel & Tourism
GermanSpeakingReservationsAgentForBooking.com-WorkRemoteInGreece
Neural analysis suggests this role is
optimal for Mid+ candidates.
“German Speaking Reservations Agent For Booking. com - Work Remote In Greece at Mercier Consultancy Group. Assist customers with bookings. Provide information about properties”
What You'll Achieve.
Ensure customer satisfaction; Maintain high standards of service; Maintain high standards of support
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
Fluency in German, Located in Greece, Willing to work remotely from Greece
Nice to Have
Proficiency in English, Previous experience in reservations, Customer service experience, Hospitality industry experience
What You'll Do.
Assist customers with bookings
Provide information about properties
Provide information about rates
Provide information about policies
Manage booking modifications
Manage special requests
Resolve customer inquiries
Resolve customer issues
Keep records of interactions
Collaborate with colleagues
How You'll Work.
Team & Collaboration
Collaborate with colleagues
Full Job Description
Mercier Consultancy Group is currently hiring a German Speaking Reservations Agent to support Booking.com operations while working remotely from Greece. This position offers the flexibility of remote work combined with the opportunity to contribute to a leading global online travel platform, delivering outstanding customer service to German-speaking travelers. ### Key Responsibilities * Assist German-speaking customers with accommodation bookings via phone, email, and chat. * Provide accurate and up-to-date information about properties, rates, and Booking.com policies. * Manage booking modifications, cancellations, and special requests efficiently and professionally. * Resolve customer inquiries and issues promptly to ensure customer satisfaction. * Keep thorough records of customer interactions using Booking.com's reservation system. * Collaborate with colleagues to maintain high standards of service and support. **Requirements** * Fluency in German (spoken and written) is required; proficiency in English is a plus. * Previous experience in reservations, customer service, or the hospitality industry is preferred. * Strong communication skills and a customer-oriented mindset. * Comfortable using online booking platforms and CRM systems. * Ability to handle challenging situations with professionalism and problem-solving skills. * Self-motivated with excellent time management skills suitable for remote work. * Located in Greece or willing to work remotely from Greece. **Benefits** 1. Competitive Monthly 2. Fully Paid Relocation Package 3. Monthly Performance Bonus 4. Fully Paid Training 5. Health Insurance 6. 2 Extra Salaries Per Year 7. And Much More...
Applying for this German Speaking Reservations Agent For Booking. com - Work Remote In Greece role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Mercier Consultancy Group?
Real rants from real employees. Read before you apply.