Mercier Consultancy Group

Travel

GermanSpeakingReservationsAgentForBooking.com-WorkInGreece

€20–25k ~AI est. Remote FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“German Speaking Reservations Agent For Booking. com - Work In Greece at Mercier Consultancy Group. Assist German-speaking customers with bookings. Provide information about properties”

Industry & Context.

Travel

What They're Looking For.

Must Have

Fluency in German, Proficiency in English, Comfortable using online booking platforms, Comfortable using CRM tools, Ability to stay calm, Ability to be solution-focused, Willingness to relocate to Greece

Nice to Have

Previous experience in reservations, Previous experience in customer service, Previous experience in hospitality industry

What You'll Do.

Assist German-speaking customers with bookings

Provide information about properties

Provide information about rates

Provide information about Booking.com policies

Handle booking modifications

Handle special requests

Resolve customer inquiries

Resolve customer challenges

Keep records of customer interactions

Keep records of reservations

How You'll Work.

Team & Collaboration

Collaborate with an enthusiastic team

Communication Scope

Excellent communication skills

Full Job Description

Are you a fluent German speaker looking for an exciting opportunity to jumpstart your career in the travel industry? Mercier Consultancy Group is thrilled to announce an opening for a German Speaking Reservations Agent to support Booking.com's operations in the beautiful country of Greece! Join a vibrant and dynamic team dedicated to providing outstanding customer service and helping travelers create unforgettable experiences. ### What You'll Do * Be the go-to expert for German-speaking customers, assisting them with their accommodation bookings via phone, email, and chat. * Offer clear, accurate, and helpful information about properties, rates, and Booking.com's policies. * Handle booking modifications, cancellations, and special requests with efficiency and a personal touch. * Resolve customer inquiries and challenges with professionalism and a can-do attitude. * Keep thorough records of customer interactions and reservations using Booking.com's reservation system. * Collaborate with an enthusiastic team to continuously improve service quality and customer satisfaction. Ready to embark on a rewarding career journey in Greece? We’re excited to hear from you! **Requirements** * Fluency in German (spoken and written) is essential; proficiency in English is a plus. * Previous experience in reservations, customer service, or the hospitality industry is highly valued. * Excellent communication skills with a passion for delivering outstanding customer experiences. * Comfortable using online booking platforms and CRM tools. * Ability to stay calm and solution-focused in high-pressure situations. * Willingness to relocate to Greece to join an international team. * Self-motivated, adaptable, and a collaborative team player. **Benefits** 1. Competitive Monthly 2. Fully Paid Relocation Package 3. Monthly Performance Bonus 4. Fully Paid Training 5. Health Insurance 6. 2 Extra Salaries Per Year 7. And Much More...

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