Supercell Games
Tech / AI / Software
GermanSpeakingPlayerSupportforSupercellGames
“German-Speaking Player Support for Supercell Games at Supercell Games. Skills: German language proficiency, Player support. Provide timely and professional support to German-speaking players through various channels such as chat, email, and social media.. Investigate and resolve player issues effectively with empathy and attention to detail.”
What You'll Achieve.
Enhancing the player experience; Ensure a smooth and enjoyable gaming experience; Player satisfaction; Community engagement; Improve game features and support quality; Improve player satisfaction
Industry & Context.
Investigate and resolve player issues effectively
Relocation to Sofia, Bulgaria
What They're Looking For.
Must Have
Fluency in German, Eligibility and willingness to relocate to Sofia, Bulgaria
Nice to Have
Proficiency in English, Passion for gaming and familiarity with Supercell’s games is an advantage
What You'll Do.
Provide timely and professional support to German-speaking players through various channels such as chat
Investigate and resolve player issues effectively with empathy and attention to detail.
Collect and report player feedback to relevant teams to help improve game features and support quality.
Maintain accurate records of player interactions and support cases.
Contribute to the creation and updating of support documentation and knowledge base articles.
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams to enhance support processes and improve player satisfaction.
Communication Scope
Excellent communication skills, both written and verbal, with a professional and empathetic approach towards players.
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