GermanSpeakingFitbitProductsSupportSpecialist

Mercier Consultancy MD is seeking a dedicated German Speaking Fitbit Products Support Specialist to join our team in Sofia, Bulgaria. This role is perfect for individuals who have a passion for health and fitness technology and are fluent in German. You will be responsible for providing high-quality support to German-speaking customers, ensuring they have a seamless experience with Fitbit products and services. ### Key Responsibilities * Deliver exceptional customer support to German-speaking users via phone, email, and chat related to Fitbit products. * Assist customers with device setup, troubleshooting, synchronization, and product usage inquiries. * Provide guidance on Fitbit app functions and health tracking features. * Maintain accurate records of customer interactions and resolutions within the CRM system. * Work collaboratively with technical teams to resolve complex issues requiring escalation. * Stay updated on the latest Fitbit product developments and health technology trends to offer informed support. **Requirements** * Fluency in German (both written and spoken) is required; proficiency in English is a plus. * Experience in customer support, preferably in technology or health-related fields. * Strong problem-solving skills with the ability to assist customers in resolving technical issues. * Excellent communication and interpersonal skills, focused on delivering excellent customer service. * Familiarity with CRM systems and digital communication tools. * Ability to work effectively in an office environment in Sofia and manage multiple tasks efficiently. * A genuine interest in health, fitness, and technology to better assist customers. **Benefits** * Competitive Salary * Monthly Performance Bonus * 1500 Euro Signing Bonus * Fully Paid Relocation Package * Fully Paid Training * Private Gym * And Much More....