GermanSpeakingCustomerSupportForBooking.com-PaidRelocationToAthens

Mercier Consultancy is excited to offer a German Speaking Customer Support position specifically for Booking.com, including a paid relocation package to Athens, Greece. This is a fantastic opportunity for candidates fluent in German who are passionate about delivering exceptional customer service in the travel and hospitality industry. ### Key Responsibilities * Provide excellent customer support to German-speaking Booking.com clients through phone, email, and chat. * Assist with booking inquiries, amendments, cancellations, and resolve any customer issues promptly and professionally. * Ensure all interactions are handled with care and accuracy to maintain high customer satisfaction. * Document all customer interactions thoroughly in the CRM system. * Collaborate with Booking.com teams and internal departments to resolve complex issues. * Stay updated on Booking.com policies, products, and industry trends to provide informed support. **Requirements** * Fluency in German (both written and spoken) is essential; knowledge of English is a plus. * No experience needed, but willingness to learn! * Strong communication and problem-solving skills with a customer-centric approach. * Ability to work in a fast-paced environment and manage multiple tasks effectively. * Familiarity with CRM systems and customer service software is beneficial. * Willingness to relocate to Athens, Greece, with paid relocation support provided. * Positive attitude and commitment to delivering outstanding service. **Benefits** * Competitive Monthly Salary * Fully Paid Relocation Package * Fully paid training * Airport Pick-Up * 2 Extra Salaries Per Year * Health Insurance * Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece * And many other benefits!