GermanSpeakingCustomerSupportForBooking.com-PaidRelocationToAthens

Mercier Consultancy is excited to offer a German Speaking Customer Support position for Booking.com, including a comprehensive paid relocation package to Athens, Greece. This role is ideal for customer service professionals fluent in German who are eager to join a dynamic team and contribute to the success of one of the world’s leading online travel platforms. ### Key Responsibilities * Provide exceptional customer support to German-speaking clients on behalf of Booking.com via phone, email, and chat. * Handle inquiries related to bookings, cancellations, payments, and general service issues efficiently and professionally. * Resolve customer complaints and issues promptly to maintain high customer satisfaction levels. * Document all customer interactions thoroughly in the CRM system for quality assurance and process improvement. * Collaborate with internal teams and stakeholders to provide effective solutions and enhance service quality. * Stay up-to-date with Booking.com products, policies, and industry trends to deliver informed assistance. **Requirements** * Fluency in German (both written and spoken) is essential; proficiency in English is an advantage. * No experience needed, but willingness to learn! * Excellent communication and interpersonal skills with a customer-focused approach. * Strong problem-solving abilities and the capacity to work well under pressure. * Familiarity with customer service software and CRM systems is a plus. * Willingness to relocate to Athens, Greece with support provided. * Ability to work effectively both independently and in a team environment. **Benefits** * Competitive Monthly Salary * Fully Paid Relocation Package * Fully paid training * Airport Pick-Up * 2 Extra Salaries Per Year * Health Insurance * Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece * And many other benefits!