Mercier Consultancy Group
Online Travel
German-SpeakingCustomerExpertforBooking.com
Neural analysis suggests this role is
optimal for Mid+ candidates.
“German-Speaking Customer Expert for Booking. com at Mercier Consultancy Group. Provide customer service in German. Assist customers with booking inquiries”
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
Fluency in German, English proficiency
Nice to Have
Prior experience in customer service, Experience in travel or online booking platforms, Familiarity with CRM software, Familiarity with digital communication tools
What You'll Do.
Provide customer service in German, Assist customers with booking inquiries, Assist customers with modifications, Assist customers with cancellations, Assist customers with problem resolution, Maintain customer interaction records, Maintain transaction records, Work collaboratively with internal teams, Keep up-to-date on Booking.
com products, Keep up-to-date on Booking.
com policies, Keep up-to-date on travel industry developments.
How You'll Work.
Team & Collaboration
Work collaboratively with internal teams
Full Job Description
Mercier Consultancy Group is looking for a German-Speaking Customer Expert to join our team supporting Booking.com operations based in Greece. This role provides the opportunity to deliver excellent customer service to German-speaking customers within a dynamic and international work environment. If you have a passion for customer support and want to contribute to the success of a leading online travel platform, this position is for you. ### Key Responsibilities * Provide high-quality customer service in German through phone, email, and chat channels to Booking.com users. * Assist customers with booking inquiries, modifications, cancellations, and problem resolution. * Maintain accurate records of customer interactions and transactions in the CRM system. * Work collaboratively with internal teams to resolve customer issues effectively. * Keep up-to-date on Booking.com products, policies, and travel industry developments. **Requirements** * Fluency in German (spoken and written) is required; English proficiency is an advantage. * Prior experience in customer service, preferably in travel or online booking platforms, is beneficial. * Strong communication and problem-solving skills with a customer-focused approach. * Ability to work efficiently in a fast-paced, high-volume environment. * Familiarity with CRM software and digital communication tools preferred. * Excellent organizational skills and capacity to work well within a team. **Benefits** * Competitive Monthly Salary * Fully Paid Relocation Package * Monthly Performance Bonus * Health Insurance * 2 Extra Salaries Per Year * And Much More...
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