bet365
online gambling
GermanLanguageCustomerAccountAdvisor(Hybrid)
“German Language Customer Account Advisor (Hybrid) at bet365. Skills: German language proficiency, Customer service, Problem-solving. Support global customer base through offering epic customer service.. Support a wide range of contacts relating to betting, payments, and account queries.”
What You'll Achieve.
Exceeding customer expectations; Resolving issues efficiently; First-time resolution when assisting customers with queries and complaints.
Industry & Context.
Independent problem-solving skills and initiative to resolve customer issues proactively.; Investigating issues thoroughly and escalating queries where necessary.
Schedule tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays.
What They're Looking For.
Must Have
Fluent proficiency in verbal and written German communication for a fast-paced environment., Clear communication in English, both written and verbal, to handle diverse questions., Passion for exceeding customer expectations and resolving issues efficiently., High-level multitasking and handling multiple interactions simultaneously., Proven stress resilience and the ability to thrive under pressure., Independent problem-solving skills and initiative to resolve customer issues proactively., Open to feedback and personal development focused., Competent computer literacy, including CRM platform experience.
Nice to Have
Experience in a dynamic customer service environment is preferred.
What You'll Do.
Support global customer base through offering epic customer service.
Support a wide range of contacts relating to betting
Provide guidance and solutions via Live Chat
Handle multiple queries with a focus on providing exceptional customer service.
Provide a positive customer experience and first-time resolution when assisting customers with queries and complaints.
Liaise with internal departments in English in order to resolve our customers’ queries.
Respond to customer queries in a timely manner via Live Chat
Use internal tools to assist and take ownership of your customer query.
Investigate issues thoroughly and escalate queries where necessary.
Maintain knowledge of policies
procedures and licensing requirements.
Promote safer gambling.
How You'll Work.
Team & Collaboration
Liaising with internal departments in English in order to resolve our customers’ queries.
Communication Scope
Fluent proficiency in verbal and written German communication; Clear communication in English, both written and verbal
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