Cross Border Talents
Telecommunications
GermanCustomerAdvisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“German Customer Advisor at Cross Border Talents. Skills: Customer support, Sales opportunities. Provide customer support. Analyze customer inquiries”
What You'll Achieve.
Maximizing customer satisfaction
Industry & Context.
Analyze inquiries; Resolve inquiries
Work in shifts
What They're Looking For.
Must Have
German language level C1, Customer-oriented mindset, Excellent organisational skills, Excellent communication skills, Good knowledge of MS Office, Willingness to work in shifts
Nice to Have
Possibility to work in hybrid model
What You'll Do.
Provide customer support
Analyze customer inquiries
Resolve customer inquiries
Provide information on products
Provide information on billing
Perform updates in internal systems
Escalate issues to other departments
Escalate calls to other departments
How You'll Work.
Communication Scope
Communication skills
Full Job Description
Looking for an international career opportunity while enjoying an excellent quality of life in one of Europe's most affordable and dynamic capitals? Join a leading customer support team in Sofia, Bulgaria, supporting a prestigious Swiss telecommunications company. **The position is on-site from our office in Sofia.** German-Speaking Customer Support Advisor, you will assist customers of a leading Swiss telecommunications provider, delivering outstanding service while identifying sales opportunities and maximizing customer satisfaction. * Provide customer support via inbound calls * Analyse and resolve customer inquiries * Provide information on administrative and technical topics (products, billing, etc.) * Perform updates in internal systems * Escalate issues or calls to other departments when necessary **Requirements** **You are the one we’re looking for if you have:** * German language level C1 is mandatory * Customer-oriented mindset and approach * Excellent organisational and communication skills * Good knowledge of MS Office * Willingness to work in shifts (9 a.m. – 10 p.m.) including weekends **Benefits** * Competitive Salary Package * Base Salary + Training + Tenure Bonuses offered * Billing Skills Bonus * Unlimited Sales Bonus * Possibility to work in hybrid model * Additional Benefits * Monthly meal vouchers * Private health insurance * Fully covered Multisport card * Structured onboarding and continuous learning * Long-term career development opportunities
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