Cross Border Talents
Retail
GermanCustomerAdvisor
“German Customer Advisor at Cross Border Talents. Skills: Customer support, Problem resolution. Assist customers via inbound calls. Provide professional support”
Industry & Context.
Problem solving
Availability for rotating shifts
What They're Looking For.
Must Have
Citizen UE or Work Permit, Fluency in German C1/C2, Good knowledge of English B2, Living in Lisbon area, Typing Speed 25 wpm, Availability for rotating shifts, Good computer skills, Previous client contact experience
What You'll Do.
Assist customers via inbound calls
Provide professional support
Provide friendly support
Provide solution-oriented support
Resolve customer issues efficiently
Document customer interactions
Document customer feedback
Guide customers toward solutions
Guide customers toward recommendations
Contribute to customer experience
How You'll Work.
Communication Scope
Excellent communication
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