Company
Healthcare
GerentedeServiços
Neural analysis suggests this role is
optimal for Manager candidates.
“Gerente de Serviços. Skills: Service management, Inventory control, People management, Quality assurance, Technical support. Maintain contact with clients for service quality evaluation. Work on Service Planning”
What You'll Achieve.
Meet Commercial/Marketing demand; Ensure no parts shortage; Ensure no excess parts; Improve quality; Reduce cost; Ensure procedure adherence; Improve service indicators; Improve technical indicators
Industry & Context.
Special case discussion; Problem identification; Opportunity identification; Information analysis; Action selection; Decision criteria; Alternative evaluation; Timely decisions; Consequence optimization
International mobility required, Up to 50% travel
What They're Looking For.
Must Have
Ensuring productivity in Repair, Control parts inventory, Implement new Service projects, Ensure Field/Repair team follows procedures, Perform technical audits on Service Providers, Respond to Service indicators, Maintain technical contact with international support, Contact clients for service quality evaluation, Respond to ISO standards, Respect defined Budget, Improve field technical support quality, Ensure software/hardware updates, Register 100% of activities in SAP, Perform technical audits on equipment, Knowledge of IVD equipment technical/operational methods, Laboratory routine, Result interpretation, Quality control, Use of SAP for work registration, English for reading technical manuals, Technical documentation control, Installed base control, Customer orientation (internal/external), Self-confidence and firmness, Flexibility, Teamwork, Methodical and disciplined work, Organizational understanding, High ability to work under pressure, Evaluative and interpretive capacity, Building talents, Customer focus, Decision making, Results pursuit, Driving innovation, Emotional intelligence essentials, University degree (Engineering, Electronics, Robotics, Industrial Automation or similar), Office package knowledge, Minimum 10 years experience in hospital/laboratory automation (IVD), Advanced English (reading, writing, verbal)
Nice to Have
Post-graduation in Service Management, Knowledge of the SAP environment
What You'll Do.
Maintain contact with clients for service quality evaluation
Work on Service Planning
Manage parts inventory
Contact International Support for periodic meetings
Develop the team for service excellence
Ensure all activity is registered in SAP
Ensure productivity meets demand
Implement new practices for quality
Control parts inventory
Implement new Service projects
Ensure Field/Repair team follows procedures
Perform technical audits on Service Providers
Interact/feedback with/for Marketing peers
Respond for Service indicators
Maintain technical contact with international support
Contact clients for service quality evaluation
Respond to ISO standards
Respect defined Budget
Improve field technical support quality
Organize improvement meetings
Ensure software/hardware updates are implemented
Register 100% of activities in SAP
Perform technical audits on equipment
How You'll Work.
Team & Collaboration
Marketing peers; International support; Field/Repair team; Service Providers; Distributors Werfen
Communication Scope
Client communication; International communication; Team development; Feedback; Technical communication
Full Job Description
## Description Resumo da posição : Manter contato com os clientes para avaliação da qualidade dos serviços técnicos prestados pela Empresa. Trabalhar no Planejamento em Service, como cronograma das manutenções preventivas e reformas/revisões no Repair. Fazer a gestão dos estoques de peças. Contato com o Suporte Internacional em reuniões periódicas e para discussão de casos especiais. Em gestão de pessoas, desenvolver a equipe visando garantir a excelência dos serviços prestados aos nossos clientes e garantir que toda atividade esteja registrada no SAP Responsabilidades chaves: • Garantir no Repair, produtividade que atenda a demanda Comercial/Marketing e implantar novas práticas visando maior qualidade • Controlar os estoques de peças (WB03, WB50 e Primes ), garantindo que não haja falta e nem excessos; • Implantar novos projetos em Serviços que possib ilitem > qualidade e/ou < custo • Garantir que equipe de Campo/Repair (Werfen e Prest adores de Serviços) sigam rigorosament e os procedimentos de Qualidade • Realizar auditorias técnicas nos Prest adores de Serviços e Distribuidores Werfen • Interação/feedback com/para os pares em Marketing e Comercial; • Responder pelos indicadores de Serviços para todas as linhas de produto (IFR, Tempo Resolução, Consum o Peças, Uptime ) • Manter contato técnico com suporte internacional de Service • Manter contato com os clientes para avaliação da qualidade dos serviços técnicos prestados pela Empresa • Atender as demais áreas da Empresa quando da solicitação de informações sobre histórico de máquinas • Responder pela aplicação de normas ISO aplicável às suas atividades • Respeitar Budget definido • Melhorar a qualidade do atendimento técnico em campo. Orientar e organizar reuniões de aprimoramento, assegurando melhorias nos indicadores técnicos da empresa • Garantir as atualizações de software e hardware sejam implementadas de acordo ao determinado pelo fabricante • Registro de 100% das atividades no SAP, incluindo registro das p
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