Intrum
GenesysCloudSuperUser
“Genesys Cloud Super User at Intrum. Skills: Genesys Cloud, operational excellence, business alignment. Act as local ambassador. Act as Subject Matter Expert”
What You'll Achieve.
ensuring the efficient operation; continuous improvement; business alignment of the Genesys Cloud platform; supporting local ownership; driving operational excellence; enabling innovation; ensuring alignment with Intrum Group standards and governance
Industry & Context.
analytical thinking; problem-solving capabilities
What They're Looking For.
Must Have
understanding of contact center operations, support operational improvements, analytical thinking, problem-solving capabilities, Experience working with cross-functional teams, Experience working with vendors, Experience working with stakeholders, Structured mindset, proactive mindset, solution-oriented mindset, Ability to balance local business needs with Group governance and standards, Excellent command of written and spoken English
Nice to Have
Experience with Genesys Cloud or similar CCaaS platforms
What You'll Do.
Act as local ambassador
Act as Subject Matter Expert
Ensure platform stability
Ensure operational continuity
Ensure effective support for business users
Translate business requirements
Translate operational requirements
Collaborate with central platform teams
Collaborate with Operations
Collaborate with Analytics
Collaborate with vendors
Participate in implementation of new features
Participate in implementation of platform releases
Participate in implementation of operational updates
Represent local business needs
Contribute to knowledge sharing
Contribute to cross-market collaboration
Maintain up-to-date knowledge of Genesys Cloud capabilities
Maintain up-to-date knowledge of Genesys Cloud processes
Maintain up-to-date knowledge of Genesys Cloud best practices
How You'll Work.
Team & Collaboration
Collaborate with central platform teams; Collaborate with IT; Collaborate with Operations; Collaborate with Analytics; Collaborate with vendors; Contribute to cross-market collaboration
Communication Scope
Excellent command of written and spoken English
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