Inetum

Tech / AI / Software

GenesysCloudEngineer/OmnichannelConsultant

madrid, madrid, spain FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Genesys Cloud Engineer / Omnichannel Consultant at Inetum. Skills: Genesys Cloud, Omnichannel, Routing, APIs, Systems Integration. Design and maintain complex flows in Genesys Cloud Architect. Implement advanced routing strategies”

What You'll Achieve.

Transform complex interactions into elegant flows; Ensure each customer always reaches the right expert; Optimize channels for a 360° experience; Drive automation

Industry & Context.

Tech / AI / Software
Problems you'll solve

Transform complex interactions into elegant flows; Lead high-level problem resolution; Drive automation

What They're Looking For.

Must Have

At least 3 to 5 years of experience specifically with Genesys Cloud and Avaya, Expert mastery of Architect and advanced routing configuration, Solid foundation in systems integration (APIs/REST), Understanding of cloud fundamentals and security, Ability to work in international environments (B2 English level or higher)

Nice to Have

Experience with Avaya, Programming knowledge (JavaScript, Python, or similar), Certification in the Genesys Cloud platform (GC-CX), Knowledge and experience in implementing BOTs with Genesys Cloud technology (Genesys Dialog Engine Bot Flow. Intent Miner, …), Experience in integrations of AI/ML solutions, LLM models, and conversational systems (Google Dialogflow, Nuance MIX, LUIS, Copilot), Knowledge and experience in implementing and managing architectures with Avaya Aura Contact Center (AACC) and in managing and administering ASP R6.0 infrastructure (Avaya Solutions Platform) and AES systems, Experience in implementing projects with other CCaaS solutions Amazon Connect, Salesforce Service Voice, Cisco, Odigo,., Degree in Computer Science or Telecommunications, Experience in Agile and Scrum environments

What You'll Do.

Design and maintain complex flows in Genesys Cloud Architect

Implement advanced routing strategies

Create and support critical integrations via APIs and Data Actions

Connect Genesys with external systems via REST

Optimize voice and digital channel configurations

Ensure platform stability

Lead high-level problem resolution

How You'll Work.

Team & Collaboration

Key piece of our Omnichannel consulting team; Work with teams to develop technological solutions; Work in international environments

Communication Scope

Ability to work in international environments (B2 English level or higher)

Process & Methodology

Agile, Scrum

Full Job Description

¿Buscas un proyecto donde tu talento realmente importe? En Inetum , somos líderes en servicios digitales y consultoría, pero sobre todo, somos una comunidad de 28.000 expertos presentes en 19 países. En España, nos han reconocido como Top Employer 2026 por cuarto año consecutivo, lo que certifica que ponemos a nuestras personas en el centro. Lo que nos hace diferentes: * Impacto real: Desarrollamos soluciones tecnológicas que mejoran el día a día de millones de personas. * Flexibilidad #WOW: Disfruta de un modelo de trabajo híbrido real que se adapta a tu ritmo de vida. * Crecimiento constante: Trabajarás con tecnologías de vanguardia (IA, Cloud, Ciberseguridad) en un entorno de aprendizaje continuo. * Compromiso con el talento : Creemos en la diversidad y la inclusión como motores de la creatividad. Con programas como Women@Inetum, trabajamos activamente para que todo el talento florezca sin barreras. Si quieres formar parte de una compañía innovadora, flexible y comprometida con tu bienestar, ¡Inetum es tu sitio! ¿Te apasiona transformar interacciones complejas en flujos elegantes? En Inetum no solo configuramos herramientas y plataformas; diseñamos el futuro de la comunicación. Buscamos a un/a Consultor Experto/a en Genesys Cloud y, por qué no, con experiencia si es posible también en Avaya , que quiera llevar la automatización y el enrutamiento al siguiente nivel. Tu Desafío: El Impacto de tu Rol Como pieza clave de nuestro equipo de consultores de Omnicanalidad, tu misión será: * Arquitectura de Vanguardia: Diseñarás y mantendrás flujos complejos en Genesys Cloud Architect , convirtiendo la lógica de negocio en experiencias fluidas. * Ingeniería de Enrutamiento: Implementarás estrategias avanzadas (Skills-based routing, Bullseye, mecanismos de reserva) para que cada cliente llegue siempre al experto adecuado. * Conectividad Total: Crearás y darás soporte a integraciones críticas mediante APIs y Data Actions , conectando Genesys con sistemas externos vía REST. *

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