CLEAR
GeneralManager(SMF)
“General Manager (SMF) at CLEAR. Skills: leading and driving daily operations, employee engagement, delivering exceptional security and customer service experiences, managing hourly and salaried team members, administrative and leadership functions, airport P&L business owner, driving overall strategy to achieve KPIs & metrics, hiring, developing and sustaining a diverse team of talent, performance managing salaried and hourly team members, managing labor to ensure highest utility, oversight of p”
What You'll Achieve.
delivering exceptional security and customer service experiences; achieve KPIs & metrics; successfully and consistently deliver on the CLEAR objectives related to security, service, and sales
Industry & Context.
Availability to work a non-traditional schedule (i. e. weekends, holidays, early mornings, and/or evenings), Required to successfully complete a government background investigation
What They're Looking For.
Must Have
At least 6 years of leadership experience in a high volume, fast-paced, and customer-facing environment (i. e. retail, restaurants, hospitality, rental cars), Prior experience managing both salaried and hourly employees is a must, Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations, Required to successfully complete a government background investigation
Nice to Have
You are self-motivated, positive and possess a passion for fostering a great sense of teamwork, You have high standards, excellent interpersonal and communication skills, and are committed to training, mentoring, and motivating your team, Excellent leadership and organizational skills, and ability to manage multiple priorities and influence others in an ever-changing environment, You are indefatigable in achieving your individual and team goals and want to grow and develop in your career, Experience reviewing and reporting on KPIs on a regular basis
What You'll Do.
Spend 25% of time on the floor in a customer-facing environment at the airport
30% of time on administrative responsibilities
45% partnering with key airport stakeholders support needs &/or inquiries in a timely manner
escalating to a higher level as necessary
Manage day-to-day operations of a team of Ambassadors and Managers that utilize CLEAR technology to perform duties related to airport security
customer service and sales
Business owner for the airport P&L and responsible for driving overall strategy to achieve KPIs & metrics
develop and sustain a diverse team of talent who successfully and consistently deliver on the CLEAR objectives related to security
Performance manage salaried and hourly team members by evaluating performance on an ongoing basis with the ability to have tough conversations
Drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the CLEAR story
Manage labor to ensure highest utility
and oversight of payroll and scheduling
How You'll Work.
Team & Collaboration
partnering with key airport stakeholders
Communication Scope
excellent communication skills
Process & Methodology
ability to manage multiple priorities
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