Indigo Books & Music
Retail
GeneralManagerSmallFormat
“General Manager - Small Format at Indigo Books & Music. Skills: Sales, Customer experience, Team leadership. Promote authentic best-in-class employee and customer experiences. Create and sustain a high performing culture”
What You'll Achieve.
Employee Engagement; Net Promoter score; Sales to Plan; Store Profit; Drive best-in-class employee engagement; Drive positive Store Profitability
Industry & Context.
Ability to be mobile on the sales floor for extended periods of time, Availability to work a flexible schedule, including evenings, weekends and holidays, Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques, Bilingualism (French/English) is required for all positions in Québec
What They're Looking For.
Must Have
3+ years of management experience in a retail experience leading leaders, Ability to be mobile on the sales floor for extended periods of time, Availability to work a flexible schedule, including evenings, weekends and holidays, Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Nice to Have
College degree
What You'll Do.
Promote authentic best-in-class employee and customer experiences
Create and sustain a high performing culture
Deliver sales and profit goals
Model operational and visual excellence
Role model the Indigo Beliefs
Support and empower team to make decisions
Develop a high-performing leadership team
Develop internal bench for future store needs
Provide consistent feedback
Represent Indigo as a brand ambassador
Promote a Story Telling culture
Cultivate an environment of trust
Inspire a customer-centric culture
Encourage entrepreneurship
Foster an environment where health and safety is a top priority
Respond to customer feedback
How You'll Work.
Team & Collaboration
Collaboration with teams; Support and coaching; Develops a high-performing leadership team; Provides continuous feedback to Regional Director; Gains alignment with Regional Director
Communication Scope
Providing consistent feedback; Continuous feedback
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