Montu UK
health technology
GeneralManager-Pharmacy
Neural analysis suggests this role is
optimal for Senior candidates.
“General Manager - Pharmacy at Montu UK. Skills: operational excellence, scaling operations, patient-centred care, full operational ownership, high-volume operations, regulated operations, change leadership, problem solving, 24/7 operational experience, coaching and teaching, business owner mentality, on-site leadership. Transitioning the business from a scale up to a nationally significant pharmacy operations and logistics business. Full operational leadership of the pharmacy function, including”
What You'll Achieve.
make high-quality pharmacy care genuinely accessible to every patient in the UK; perform at high volume without sacrificing quality; ensure that patient-centred care is not just a value on our wall - it is how our pharmacy operates every single day; building something that measurably improves the health of thousands of patients; set the clinical and operational standards that determine the patient experience; own the commercial performance that makes it all sustainable; turn strategy into a pharmacy service patients genuinely trust and value; keep patients safe and satisfied; improve patient access to safe and effective treatments; improving patients’ lives and expanding access to modern medical treatments
Industry & Context.
Creative and resourceful problem solver; find smart paths through complex operational challenges
What They're Looking For.
Must Have
Proven track record of full operational ownership at senior level, Demonstrated experience of scaling high-volume operations, Exceptional change leadership, Creative and resourceful problem solver, 24/7 operational experience, Background in high-volume, regulated operations, A coaching and teaching mindset, Business owner mentality, A visible, on-site leadership style
Nice to Have
Direct pharmacy or healthcare operations experience at scale, Experience designing or improving patient journeys, clinical pathways, or care models, Experience in digital, online, or technology-enabled pharmacy, Superintendent Pharmacist experience or willingness to hold SP responsibilities, Exposure to patient feedback and quality improvement methodologies
What You'll Do.
Transitioning the business from a scale up to a nationally significant pharmacy operations and logistics business
Full operational leadership of the pharmacy function
patient communications
Regulatory and compliance accountability
Patient outcomes and experience - setting the clinical standards
governance frameworks
and quality metrics that keep patients safe and satisfied
Design and continuous improvement of the patient journey
Commercial performance of the pharmacy operation
and developing a high-performing
patient-focused pharmacy team
Embedding a culture where every member of the team understands how their role connects to patient outcomes
Partnering with product and technology teams to build pharmacy tools and experiences that genuinely serve patients better
Work closely with the Superintendent Pharmacist and Head of Pharmacy Operations to ensure legal and regulatory compliance
How You'll Work.
Team & Collaboration
Partnering with product and technology teams; Collaborate across teams
Communication Scope
patient communications
Full Job Description
We are a fast-growing health technology startup with a single, clear purpose: to make high-quality pharmacy care genuinely accessible to every patient in the UK - not just those who can easily reach a high street chemist or navigate a complex healthcare system. Too many patients still experience pharmacy as transactional, frustrating, or hard to reach. Medication errors, poor communication, and lack of continuity of care affect real people every day. We exist to change that - and we are building the operational infrastructure, the technology, and the team to make it happen at scale. We have built real momentum. Now we need a General Manager of Pharmacy who can match that momentum with operational excellence - someone who has scaled operations before, who understands what it takes to perform at high volume without sacrificing quality, and who brings the knowledge and the standards to take us to the next level. As Pharmacy GM, you will be the person who ensures that patient-centred care is not just a value on our wall - it is how our pharmacy operates every single day. This is a rare opportunity for an exceptional operator to step into a role with genuine ownership, real impact, and the satisfaction of building something that measurably improves the health of thousands of patients. What is the job? This is an end-to-end leadership role with full accountability for the pharmacy operation. You will set the clinical and operational standards that determine the patient experience, build and lead the team that delivers them, and own the commercial performance that makes it all sustainable. You will work closely with the Managing Director and leadership team on strategy - and you will be the person who turns that strategy into a pharmacy service patients genuinely trust and value. WHAT YOU WILL OWN - Transitioning the business from a scale up to a nationally significant pharmacy operations and logistics business - Full operational leadership of the pharmacy function, includ
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