Honor
GeneralManager,Operations
Neural analysis suggests this role is
optimal for Manager candidates.
“General Manager, Operations at Honor. Skills: Operations management, Team leadership, Client relations, Partner management. Lead market success. Manage high-performing team”
What You'll Achieve.
Meet growth objectives; Meet quality objectives; Client retention; Client satisfaction; Market growth; Aggressive targets in growth; Aggressive targets in retention; Aggressive targets in efficiency; Innovate on care delivery; Advance toward goals
Industry & Context.
Root cause analysis
Pacific Time business hours, Occasional evening availability, Occasional weekend availability, Occasional holiday availability, Limited travel may be needed
What They're Looking For.
Must Have
Graduate degree preferred
Nice to Have
MBA, MPP, MPH, or equivalent preferred
What You'll Do.
Manage high-performing team
Deliver exceptional service
Drive operational effectiveness
Drive team performance
Drive partner satisfaction
Apply analytical mindset
Accountable for quality outcomes
Accountable for growth outcomes
Drive performance outcomes
Ensure market objectives
Mentor Client Managers
Develop Client Managers
Lead Care Pro Managers
Mentor Care Pro Managers
Develop Care Pro Managers
Foster high performance
Foster professional growth
Guide Partners through onboarding
Support Partner success
Align strategic goals
Identify improvement opportunities
Support long-term growth
Build operational systems
Improve operational processes
Enhance service delivery
Enhance client outcomes
Enhance Care Pro safety
Enhance market scalability
Leverage data for trends
Diagnose performance gaps
Develop strategies for improvement
Focus on client retention
Focus on client satisfaction
Focus on market growth
Prioritize client experience
Demand excellence in execution
Drive continuous improvement
Challenge teams to solve problems
Model tangible progress
Make trade-offs aligned with mission
Align team around purpose
Ensure Care Pros feel mission
Ensure clients feel mission
Drive systemic solutions
Monitor feedback loops
Partner cross-functionally to solve root causes
Create culture for raising issues
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Partner with internal teams
Full Job Description
Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. About us: Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. About the Role: As a General Manager, Operations you will lead the success of a market, comprising multiple service territories. You’ll manage a high-performing team focused on delivering exceptional service to Clients, Care Pros, and Partners. In this role, you'll serve as a key driver of operational effectiveness, team performance, and Partner satisfaction—all while bringing a strong a
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