Allegiant
Management
GeneralManagerLAS
“General Manager - LAS at Allegiant. Skills: Operational performance, Cross-functional collaboration, Service-Level Agreements, Continuous improvement. Drive base accountability. Drive cross-functional collaboration”
What You'll Achieve.
Drive holistic base performance; Verify and escalate SLAs; Maintain regulatory accountability; Maintain brand accountability; Deliver exceptional customer service; Support operational performance in other cities
Industry & Context.
Data-driven problem solving; Decision-making; Assess emergencies; Respond with sound judgment; Troubleshooting; Root cause analysis
Must reside within 60 minutes of assigned airport, Flexible availability, Willingness to travel at least twice per year, Ability to work in high-pressure environments, Ability to work in fast-paced environments, Ability to manage multiple priorities, Ability to stand, Ability to sit, Ability to talk, Ability to hear, Ability to see, Ability to reach, Ability to stoop, Ability to kneel, Ability to climb, Ability to use hands and fingers, Ability to operate tools and equipment, Lift up to 100 lbs, Carry up to 100 lbs, Push up to 300 lbs, Pull up to 300 lbs, Work various shifts/days in a 24-hour situation, Regular attendance, Exposure to heights, Exposure to small spaces, Exposure to extreme noise, Exposure to temperature fluctuations, Exposure to wind fluctuations, Exposure to light fluctuations, Ability to work in a confined area, Ability to crawl in and out of small spaces, Ability to wear personal protective gear, Some travel may be required, Report to work during emergencies, Ability to work various shifts/days in a 24-hour situation
What They're Looking For.
Must Have
Must be authorized to work in the US, Must pass a Criminal Background Check, Minimum of three (3) years' of airline operations experience, Must reside within 60 minutes of the assigned airport, Must obtain and maintain Ground Security Coordinator (GSC) certification, Must be able to attend and complete all required training programs
Nice to Have
Two (2) years' of management experience preferred, Two (2) years' managing cross-functional operations preferred, Bachelor's degree
What You'll Do.
Drive base accountability
Drive cross-functional collaboration
Chair weekly performance reviews
Resolve operational blockers
Address issues impacting on-time performance
Address issues impacting baggage reliability
Address issues impacting safety management systems
Oversee local Service-Level Agreements
Audit vendor compliance
Initiate corrective actions
Represent Allegiant in regulatory matters
Represent Allegiant in governmental matters
Represent Allegiant in airport authority matters
Audit service provider training compliance
Review training records
Conduct monthly evaluations
Monitor vendor invoices
Escalate discrepancies
Escalate billing issues
Ensure effective ground support equipment management
Complete required reporting
Align base team communications
Align station initiatives with corporate strategy
Serve as primary escalation point
Coordinate cross-functional responses to irregular operations
Support decision-making among base stakeholders
Address escalated customer complaints
Foster continuous improvement
Support talent development for base personnel
Provide feedback to base personnel
Provide cross-functional exposure
Ensure direct reports understand Customer Commitment
Ensure direct reports apply customer service standards
Model Allegiant’s customer service standards
Provide leadership direction
Perform additional duties/tasks as assigned
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Vendor teams; Inflight teams; Flight Operations teams; Maintenance teams; Allegiant leadership; Vendor leadership
Communication Scope
Customer service; Leadership direction
Process & Methodology
Planning, Organizational skills, Time management
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