GeneralManagerLaVallée

Exceed sales goals and KPI targets

Analyze sales reports and data to determine the needs of the business and set business strategies.

monitor and communicate business results in commercially succinct manner.

Seek new ways to increase business and drive store performance.

Ensure all associates provide the highest level of customer service through brand-specific proposition.

To keep ahead of trends in the marketplace and effectively monitor competitor activity to maintain a leading

world-class customer experience/proposition.

Drive customer insight through Tell Tommy program.

Maximize additional services such as TommyXYou and Peoples Place to enhance the customer experience.

Resolve all customer queries and complaints quickly and effectively.

and manage any special events inclusive in collaboration with Marketing and PR team.

Complete weekly store audits

set actions and follow-up to ensure store remains compliant.

Introduce weekly and monthly communication with management team that drive engagement and ensure managers strive to exceed existing performance standards.

Control Profit & Loss through store expenses and maintain budgets

continually striving to reduce all costs.

stock inventories through weekly RFID checks

creating action plans to exceed Company expectations.

Assume responsibility for the integrity of Shipping/Receiving in all areas and ensure that staff adheres to all policies and procedures.

promote and assume responsibility for loss prevention in all areas of risk management

and inter-store communication and LP audits.

Own store scheduling to ensure staffing is optimized to drive business and meet demands of peak traffic whilst remaining tight to budget.

Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies.

Consistently deliver all brand standards

and Head of Retail to ensure appropriate assortment for the store and stocks to support in-store initiatives.

Ensure presentation of all displays

fixtures and all visual areas are reflective of current visual direction.

and develop store teams

creating a store succession plan. Using a combination of the digital learning platform and physical training

Set clear objectives and continually evaluate the performance of each manager

providing constant feedback to ensure results.

Resolve all human resources issues in a timely and effective manner

collaborating with HR when necessary.

Partner with HR to review and evaluate management structure for the store

identifying opportunities to drive additional business through improved staffing structure.