Company
Automotive
GeneralManager
Neural analysis suggests this role is
optimal for Mid candidates.
“General Manager. Skills: Sales management, Customer relationship management, Team leadership, Operational execution. Achieve store sales goals. Achieve service objectives”
What You'll Achieve.
Achieve overall store sales goals; Achieve service objectives; Grow Professional Customer relationships/sales; Achieving financial metrics; Maintaining service standards; Maintaining appearance standards
Industry & Context.
Identify issues; Troubleshoot issues; Project assist
Minimum 50-55 hours per week, Average 5-6 days a week, 11 hour shifts, Rotating nights and weekends, Additional hours may be required, Work schedule based on business needs, Physical ability to lift and move up to 50 pounds, Physical ability to lift and move up to 100 pounds, Ability to work an assortment of days, evenings and weekends as needed
What They're Looking For.
Must Have
2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced and highly dynamic retail environment, Successful experience managing proven financial and business acumen, Valid driver's license
Nice to Have
Bachelor’s degree in business or a related area, ASE certification
What You'll Do.
Achieve store sales goals
Achieve service objectives
Manage professional customer relationships
Grow professional customer sales
Hold team accountable
Execute customer action plans
Manage team performance
Schedule team members
Ensure inventory standards
Ensure operational standards
Coach team members on customer expectations
Perform manager on duty responsibilities
Lead change management
Foster a respectful environment
How You'll Work.
Team & Collaboration
Build relationships with Customers; Build relationships with peers; Build relationships with upper management; Collaborate with District/Region
Communication Scope
Speak English; Write English; Communicate effectively; Build relationships
Process & Methodology
Project assist
Full Job Description
## **Job Description** A General Manager must be committed to inspiring our team, as well as helping our Customers succeed and growing our business with integrity. Professional level sales and management position capable of supporting functions on both sides of the business. The role requires understanding of store systems, automotive systems, parts knowledge and has the ability to identify, troubleshoot and project assist for DIY. Responsible for developing and maintaining Professional Customer relationships and program growth. Is accountable for achieving financial metrics and maintaining service and appearance standards. Position is exempt and requires a minimum of 50-55 hours per week (excluding meal break periods). The average schedule is 5-6 days a week, 11 hour shifts, including rotating nights and weekends, with an hour for lunch. Additional hours may be required based on staffing, store conditions, sales to target, and other business demands. General Managers are required to work a schedule based on the needs of the business. **Primary Responsibilities** * Achieve overall store sales goals and service objectives * Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans * Selection, hiring, development, performance mgmt., coaching, scheduling and engagement of store Team Members * Ensure execution of all inventory and operational standards * Coach all Team Members to deliver on Customer expectations (DIY and Professional) * Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties) * Ability to lead change management * Embrace diversity and foster a respectful environment for both Customers and Team Members **Secondary Responsibilities** * Provide DIY service including battery installation, testing, wiper install, etc. * Assist District/Region in other functions upon request **Success Factors** * Frie
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