GeneralManagerFairmontAgra

Lead the end-to-end development and launch of Fairmont Agra

Ensure seamless transition from project stage to a fully operational luxury hotel

Lead the pre-opening phase

ensuring timely and successful hotel launch aligned with brand standards and ownership expectations

Oversee pre-opening budgets

and resource allocation

Ensure readiness of all operational areas through structured pre-opening plans

Drive development and implementation of all SOPs

and operational frameworks

Oversee procurement (OS&E

and operational setup across departments

and statutory approvals are in place prior to opening

Lead pre-opening audits

and soft launch readiness

Develop and execute pre-opening sales

Build business forecasts

Establish key partnerships with travel trade

and local influencers

Drive brand awareness and visibility ahead of opening

Lead recruitment of the entire hotel leadership team and workforce

Build a high-performance culture rooted in Fairmont’s luxury service philosophy and brand values

Oversee training programs

and service culture development for all Heartists

and performance-driven environment

Define and embed the hotel’s guest experience philosophy

Ensure all guest touchpoints are aligned with Fairmont brand standards and emotional luxury positioning

and soft opening experiences

Act as the primary liaison with ownership

Build relationships with local authorities

and community stakeholders

Represent the hotel and brand in the market

Lead successful hotel opening

ensuring operational excellence from day one

Drive post-opening stabilization

focusing on guest satisfaction

Monitor KPIs closely and implement corrective strategies to achieve business targets