GeneralManager(DunkinDonuts)

The General Manager is responsible for leading all aspects of restaurant operations while delivering exceptional guest experiences, driving sales, building high-performing teams, and ensuring operational excellence. This role oversees daily business operations, staffing, financial performance, food quality, and brand standards to ensure the restaurant operates efficiently and profitably. Key Responsibilities: Operations Management • Lead day-to-day restaurant operations in a fast-paced environment • Ensure outstanding food quality, cleanliness, speed of service, and customer satisfaction • Maintain compliance with all company standards, policies, and procedures • Monitor operational performance and implement improvements as needed • Ensure all health, sanitation, and safety standards are consistently met Leadership & Team Development • Recruit, hire, train, coach, and develop team members and shift leaders • Create schedules based on business needs and staffing demands • Foster a positive, team-oriented work environment • Provide ongoing performance feedback, accountability, and development opportunities • Motivate the team to achieve operational and customer service goals Financial Performance • Drive sales and profitability through strong operational leadership • Manage labor, food, and controllable costs effectively • Review sales and operational reports to identify opportunities for improvement • Execute cost-control initiatives while maintaining quality and service standards Customer Experience • Deliver a fast, friendly, and welcoming experience for every guest • Resolve customer concerns professionally and efficiently • Maintain a strong focus on guest satisfaction and repeat business Inventory & Compliance • Oversee inventory, ordering, and product management • Minimize waste and ensure proper product rotation and portion control • Complete operational reporting and administrative responsibilities accurately and on time • Ensure compliance with labor laws, f