GeneralManager

Full ownership of location revenue, gross profit, EBITDA, and operating cost management, Develop and manage an annual monitor financial performance weekly and take proactive corrective action on variances, Understand and optimize the core financial levers of the business: direct labor efficiency, gross profit, selling expenses, break-even point, and material cost management, Lead monthly financial reviews with your AVP and Regional come prepared, know your story, own your gaps, Lead the complete customer funnel — demand generation, call booking, dispatch, sales conversion, and install execution — with daily visibility into where the funnel is breaking and why, Enforce a disciplined, data-driven operating cadence: daily huddles, weekly KPI scorecard reviews, and monthly performance deep-dives using Sila Vision Boards, Identify and eliminate operational friction — between the office, the field, and the customer — before it impacts the month's results, Ensure full compliance with Sila Standard operating procedures, tools, and systems across all departments, Recruit, hire, develop, and retain a high-performing team across service, install, sales, and office functions, Hold direct reports strictly accountable to their KPIs through structured 1: 1s, performance conversations, and clear expectations — not just annual reviews, Build a location culture where team members feel empowered, coached, and invested in — and where top performers want to stay and grow, Partner actively with your HRBP on talent planning, performance management, and workforce don't manage people issues in isolation, Model the Sila values — People First, Integrity Always, Results-Driven, Customer Excellence — in how you lead every single day, Take ultimate ownership of the local customer experience — from first call to job completion to follow-up review, Monitor Google review scores and volume, callback rates, and customer complaint trends as leading indicators of service quality, Act as the final point of escalation for complex customer resolve them fast, learn from them, and prevent recurrence, Protect and strengthen the local brand's reputation in the Maryland market as a premium, trusted home services provider, Maintain deep competitive intelligence on the Maryland market — understand who's gaining share, why, and what Sila needs to do to win, Identify organic growth opportunities: membership expansion, maintenance agreements, adjacency services, and local marketing initiatives, Contribute to Sila's Mid-Atlantic platform strategy by flagging tuck-in acquisition opportunities, sharing market insights, and collaborating with peer GMs across the region, Think beyond your location — understand how your brand fits within the broader Sila platform and actively support regional alignment and standardization efforts, Demonstrated experience leading a home services, trades, or field-operations business with full P&L responsibility, financial acumen: comfortable with income statements, budget variance analysis, and using data to drive daily operational decisions, Proven track record of developing frontline and management-level talent — people leave your teams better than they arrived, High presence and accountability orientation: you lead from the field, not from a spreadsheet, and your team knows it, Clear, direct communicator who gives real-time feedback, sets unambiguous expectations, and holds the line without drama