GeneralManager

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. **Qualification:** To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. **Essential Duties and Responsibilities:** * Building expertise in every phase of TheKey operations, client management, caregiver, staffing, client acquisition, lead intake, client care management, and referral marketing * Responsible for the location’s financial performance, growth, and profitability. * Lead a cross-functional team supporting clients and caregivers; ensuring that departments deliver quality care to clients * Creating and sustaining relationships with key partners to build brand awareness and generate new clients for TheKey * Responding to new inquiries and performing assessments with prospective clients, addressing their questions and concerns, building relationships with their families, and converting them into TheKey clients * Improving client retention by implementing strong processes and oversight, to ensure strong relationships with all clients, including regular visits and re-assessments, family & POA communications, and regular client interaction to ensure the ongoing client satisfaction * Overseeing day-to-day operations in the assigned location(s). * Contributing to our strategic plans, roadmaps, and goals for their assigned market, as we