TheKey
GeneralManager
Neural analysis suggests this role is
optimal for Senior candidates.
“General Manager at TheKey. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, leadership, financial management, client relationship management. Building expertise in every phase of TheKey operations, client management, caregiver, staffing, client acquisition, lead intake, client care management, and referral marketing. Responsible for the location’s financial performance, growth, and profitabil”
What You'll Achieve.
location’s financial performance, growth, and profitability; quality care to clients; client retention; ongoing client satisfaction; lead the competitive landscape
Industry & Context.
critical thinker with analytical skills
Ability to travel to client homes and other locations approximately 25% of the time, Ability to sit, stand, and walk for prolonged periods of time throughout the workday, Ability to use standard office equipment, Providing after-hours support for partners, prospective and current clients (including evenings and weekends)
What They're Looking For.
Must Have
Five to seven years of leadership experience in health care, elder care, social work, or related industry, understanding of budget management and financial monitoring, Demonstrated leadership skills, including goal setting, training, and mentorship, Proven track record of successfully leading and motivating diverse teams, Multitasker and critical thinker with analytical skills, Exceptional interpersonal and communication skills, including writing, speaking, and active listening
What You'll Do.
Building expertise in every phase of TheKey operations
client care management
and referral marketing
Responsible for the location’s financial performance
Lead a cross-functional team supporting clients and ensuring that departments deliver quality care to clients
Creating and sustaining relationships with key partners to build brand awareness and generate new clients for TheKey
Responding to new inquiries and performing assessments with prospective clients
addressing their questions and concerns
building relationships with their families
and converting them into TheKey clients
Improving client retention by implementing processes and oversight
to ensure relationships with all clients
including regular visits and re-assessments
family & POA communications
and regular client interaction to ensure the ongoing client satisfaction
Overseeing day-to-day operations in the assigned location(s).
Contributing to our strategic plans
and goals for their assigned market
as well as additional territories that may be identified as potential development
Understanding our competitors and the professionals in the local industry
helping us lead the competitive landscape
identifying potential ways for us to further build out our team by identifying high-potential talent
Leading or supporting the recruitment
and development of new team members
Providing after-hours support for partners
prospective and current clients (including evenings and weekends)
Assisting the billing team to ensure client accounts are up-to-date and communicating with families and/or financial managers as needed for collections issues
How You'll Work.
Team & Collaboration
Lead a cross-functional team supporting clients and ensuring that departments deliver quality care to clients; Creating and sustaining relationships with key partners to build brand awareness and generate new clients for TheKey; Leading or supporting the recruitment, training, and development of new team members; Assisting the billing team to ensure client accounts are up-to-date and communicating with families and/or financial managers as needed for collections issues
Communication Scope
Exceptional interpersonal and communication skills, including writing, speaking, and active listening
Full Job Description
For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. **Qualification:** To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. **Essential Duties and Responsibilities:** * Building expertise in every phase of TheKey operations, client management, caregiver, staffing, client acquisition, lead intake, client care management, and referral marketing * Responsible for the location’s financial performance, growth, and profitability. * Lead a cross-functional team supporting clients and caregivers; ensuring that departments deliver quality care to clients * Creating and sustaining relationships with key partners to build brand awareness and generate new clients for TheKey * Responding to new inquiries and performing assessments with prospective clients, addressing their questions and concerns, building relationships with their families, and converting them into TheKey clients * Improving client retention by implementing strong processes and oversight, to ensure strong relationships with all clients, including regular visits and re-assessments, family & POA communications, and regular client interaction to ensure the ongoing client satisfaction * Overseeing day-to-day operations in the assigned location(s). * Contributing to our strategic plans, roadmaps, and goals for their assigned market, as we
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