Sur La Table
Retail
GeneralManager
Neural analysis suggests this role is
optimal for Manager candidates.
“General Manager at Sur La Table. Skills: Sales performance, Team development, Customer experience. Recruit, develop, and retain team. Lead, coach, and inspire associates”
What You'll Achieve.
Exceed sales and financial goals; Optimize store performance; Drive engagement and sales; Maintain satisfaction and loyalty
Industry & Context.
Problem-solving
Ability to stand 5 hours, Lift up to 50 lbs, Ascend/descend ladders, 46-48 hour workweeks, Flexible schedule
What They're Looking For.
Must Have
3+ years retail management experience, Current Food Manager Certification, 21 years of age or older
Nice to Have
Specialty or culinary retail experience, Proficiency in Microsoft Office, Proficiency in retail management systems
What You'll Do.
and inspire associates
Conduct performance evaluations
Create memorable experiences
Maintain product expertise
Ensure exceptional customer experience
Address customer concerns
Develop and implement strategies
Monitor and analyze performance metrics
Meet culinary and retail goals
Oversee daily store operations
Maintain accurate inventory levels
Ensure proper product merchandising
Ensure store safety and cleanliness
Address maintenance needs
Maintain accuracy of associate records
Adhere to wage and hour laws
Record time worked accurately
Communicate policies and SOPs
How You'll Work.
Team & Collaboration
Work cooperatively with associates; Coach and direct selling
Communication Scope
Verbal communication
Full Job Description
## Description With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food. Position Overview As a General Managerat Sur La Table, you play a key role in the success of the store by leading high-performing retail and culinary teams that inspires customers throughout every stage of their culinary experience. This position combines strategic business acumen with strong operational expertise to drive both culinary and retail business performance while delivering #bestincenter service, a company-wide standard for excellence in service. Key Responsibilities Leadership & Team Development · Recruit, develop and retain a high-performing team to meet the business needs of both culinary and retail. · Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture. · Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth. Customer Experience & Brand Representation · Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. · Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources. · Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture. · Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty. Sales & Business Performance · Develop
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