Retirement Villages Group
Retirement Living
GeneralManager
“General Manager at Retirement Villages Group. Skills: Operational delivery, Business performance, Customer experience. Lead operational delivery. Translate strategic objectives”
What You'll Achieve.
Ensure outstanding resident experience; Operate high-performing business unit; Operate financially sustainable business unit; Maximise hospitality efficiency; Maximise hospitality income; Protect asset value; Enhance asset value; Maintain health, safety, compliance
Industry & Context.
Identify risks; Identify opportunities; Adapt strategy; Business decisions
What They're Looking For.
Must Have
General operational management experience, 3 - 6 years senior leadership, Manage resources, budgets, performance
Nice to Have
Hospitality experience, Retirement living experience, Leisure experience, Property-led environments experience
What You'll Do.
Lead operational delivery
Translate strategic objectives
Lead service excellence culture
Lead community engagement
Shape resident experience
Strengthen stakeholder relationships
Lead village asset plans
Lead operational business plans
Manage service charges
Manage landlord budgets
Manage revenue streams
Drive occupancy performance
Drive sales performance
Drive rental performance
Maintain cost discipline
Identify opportunities
Contribute to regional leadership
Contribute to strategic planning
Deliver exceptional resident experience
Foster vibrant community
Foster inclusive community
Ensure hospitality systems maximise efficiency
Ensure hospitality services maximise income
Build relationships with residents
Build relationships with families
Build relationships with community stakeholders
Oversee wellbeing programmes
Oversee community activities
Ensure third-party care providers deliver support
Maintain readiness for emergency response
Maintain safeguarding standards
Lead property management
Lead facilities management
Ensure planned preventative maintenance
Support development projects
Support refurbishment projects
Support improvement projects
Maintain health standards
Maintain safety standards
Maintain compliance standards
Set performance expectations
Hold accountability for results
Build succession plans
Support professional development
Foster culture aligned to values
How You'll Work.
Team & Collaboration
Wider regional leadership; Community stakeholders
Process & Methodology
Operational plans
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