Next Health
healthcare
GeneralManager
Neural analysis suggests this role is
optimal for Mid candidates.
“General Manager at Next Health. Skills: luxury operations oversight, people management, financial management, stakeholder relationship management. Lead and oversee luxury operations, ensuring an exceptional customer and patient experience through efficient and high-quality service delivery.. Provide leadership in people management, fostering collaboration and robust relationships with team members and internal stakeholders.”
What You'll Achieve.
Enhances customer service and patient care while ensuring financial success.; Drive financial sustainability by managing the facility’s financial performance and aligning business operations with revenue goals.; Generate location-specific business growth.; Foster a culture of excellence and maintaining high team morale.; Enhance brand reputation and service quality.
Industry & Context.
Proven ability to identify, troubleshoot, and resolve internal and external conflicts.
Candidates may be required to participate in an in-person interview., Applicants may be subject to a background check.
What They're Looking For.
Must Have
Demonstrated success in leading and managing complex operations., Bachelor's degree in Healthcare Administration, Business Administration, or a related field., 3+ years of experience in healthcare, fitness, or hospitality management, preferably in a clinical setting., Demonstrated ability to lead and manage a team of healthcare professionals., financial management skills and experience., Thorough knowledge of HR-related business practices, including recruiting, timesheet auditing, benefits administration, constructive coaching, etc., Proven ability to identify, troubleshoot, and resolve internal and external conflicts., Effective liaison with a diverse range of internal and external stakeholders., Exceptional communication and interpersonal skills, fostering relationships with patients, healthcare providers, and community stakeholders., Familiarity with healthcare regulations and industry standards., business acumen., Capacity to work both independently and collaboratively within a team., Self-driven and motivated., Outstanding customer service skills., Naturally outgoing and friendly demeanor., Proficient in technology and resourceful in its application.
Nice to Have
Master's degree preferred.
What You'll Do.
Lead and oversee luxury operations
ensuring an exceptional customer and patient experience through efficient and high-quality service delivery.
Provide leadership in people management
fostering collaboration and robust relationships with team members and internal stakeholders.
Oversee compliance with policies
and regulatory requirements
including strict adherence to HIPAA regulations regarding patient privacy.
Ensure all patient care and services not only meet but exceed industry and regulatory standards.
Supervise all facility employees
including Nurse Practitioners
the Customer Experience Manager
and Health Hackers (Front-desk).
Manage the talent lifecycle
proactively addressing workforce planning to prevent operational disruptions.
Oversee the recruitment
onboarding and offboarding process of location hires to ensure smooth transitions and role integration.
Drive financial sustainability by managing the facility’s financial performance and aligning business operations with revenue goals.
Stay informed on legal compliance
and evolving safety measures to uphold a secure and compliant facility.
Collaborate with the sales and marketing division to generate location-specific business growth.
Develop and mentor team members through consistent performance evaluations
fostering a culture of excellence and maintaining high team morale.
Cultivate and sustain relationships with patients
and community stakeholders to enhance brand reputation and service quality.
Ensure a safe and secure environment for patients and staff while maintaining the facility’s aesthetic appeal and functionality
addressing maintenance issues promptly.
Lead and manage the daily operations of the healthcare facility.
Oversee and manage staff
and administrative staff.
Ensure that all patient care and services meet or exceed regulatory and industry standards.
Manage budgets to ensure the financial sustainability of the facility.
Collaborate with other leaders in the company to develop and execute strategic plans.
Build and maintain relationships with patients
and community stakeholders.
Ensure that the facility maintains a safe and secure environment for all patients and staff.
How You'll Work.
Team & Collaboration
Fostering collaboration and robust relationships with team members and internal stakeholders.; Collaborate with the sales and marketing division to generate location-specific business growth.; Collaborate with other leaders in the company to develop and execute strategic plans.; Work collaboratively within a team.
Communication Scope
Exceptional communication and interpersonal skills
Full Job Description
## Description About Us At Next Health, we are redefining health optimization by integrating cutting-edge medical innovation with preventative, data-driven wellness. Through our technology-forward platform and luxury clinical environments, we empower our members to take control of their well-being with personalized longevity solutions. We are rapidly expanding across the U.S., and we are seeking visionary leaders to help scale our digital infrastructure and member experience. Your Impact The General Manager possesses extensive experience in overseeing luxury operations. This role is responsible for ensuring the seamless execution of operational procedures, including membership acquisition and retention, staff management, and revenue generation. By driving Next Health’s objectives, the General Manager enhances customer service and patient care while ensuring financial success. Job Description As General Manager, your responsibilities will include: Lead and oversee luxury operations, ensuring an exceptional customer and patient experience through efficient and high-quality service delivery. Provide strong leadership in people management, fostering collaboration and robust relationships with team members and internal stakeholders. Oversee compliance with policies, procedures, and regulatory requirements, including strict adherence to HIPAA regulations regarding patient privacy. Ensure all patient care and services not only meet but exceed industry and regulatory standards. Supervise all facility employees, including Nurse Practitioners, Registered Nurses, Medical Assistants, the Customer Experience Manager, and Health Hackers (Front-desk). Manage the talent lifecycle, proactively addressing workforce planning to prevent operational disruptions. Oversee the recruitment, onboarding and offboarding process of location hires to ensure smooth transitions and role integration. Drive financial sustainability by managing the facility’s financial performance and aligning bu
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