My NRMA
Hospitality
GeneralManager
Neural analysis suggests this role is
optimal for mid candidates.
“General Manager at My NRMA. Skills: Process management, Cross-functional coordination, Vendor management, Stakeholder management, Operational metrics. Lead leadership team. Coach leadership team”
What You'll Achieve.
Deliver consistent operational excellence; Elevate service standards; Make lasting impact
Industry & Context.
Problem-solving
Regular intrastate travel
What They're Looking For.
Must Have
Senior leadership experience, Commercial acumen, People leadership capability, Organisational skills, Problem-solving skills, Excellent communication skills, Excellent interpersonal skills, Proactive approach, Hands-on approach, Ability to adapt
Nice to Have
Experience with marine tourism, Experience with maritime tourism, Relevant qualifications in hospitality, Relevant qualifications in business, Relevant qualifications in related field
What You'll Do.
Coach leadership team
Mentor leadership team
Drive financial performance
Oversee business planning
Oversee budget development
Ensure compliance WHS
Ensure compliance legislative
Ensure compliance company
Build relationships community
Build relationships stakeholders
Provide oversight Gordon River Cruises
Support safe operations
Support compliant operations
Align guest experience
Align service standards
How You'll Work.
Team & Collaboration
Cross-functional teams; Local community; Stakeholders; Leadership team
Communication Scope
Engage guests; Engage staff; Engage stakeholders
Full Job Description
With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature. Strahan is a small town and working port that serves as the gateway to the UNESCO-listed Tasmanian Wilderness World Heritage Area. Located approximately 4.5 hours from Hobart or Launceston, Strahan Village sits in the heart of town and is rich in character and stories of the region’s pioneering history. With 132 guest rooms, four food and beverage outlets, and the award-winning Gordon River Cruises experience, this unique destination offers every opportunity to fall in love with the charm and natural beauty of Tasmania’s west coast. Ready for your next career challenge? Shape unforgettable guest journeys in the heart of Tasmania’s wilderness while enjoying the balance of living and working in a small, remote coastal community. Breathe fresh air, slow the pace, and immerse yourself in a truly unique lifestyle — with free staff accommodation provided. This hands-on, full-time General Manager role offers the opportunity to lead two highly regarded operations, Strahan Village and Gordon River Cruises, under a single, unified vision. You’ll be a key driver of operational excellence, guest satisfaction, and commercial performance, balancing compassionate leadership with sound business decision-making. As an active and respected member of Strahan’s tight-knit community, you’ll play a pivotal role in shaping culture, building strong local connections, and delivering consistent, high-quality experiences across accommodation, dining, and cruising. This is a rare opportunity to inspire teams, elevate service standards, and make a l
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